9378 W O Ave, Kalamazoo, MI 49009
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I was treated very rudely by the staff...when i asked if i could see where my dog was to be boarded I was told that they were too busy to show me. I had no other accommodations made so i have no other option but to leave her there. She was to be bathed and groomed while there. When i went to pick her up at the appointed time she was not ready and i had to wait. The next day she was not acting right and had a fever so i took her to the vet. They showed me that they had not removed the cotton that was stuffed in her ears from the grooming. I will never trust them again with an animal that i love.
02/15/2012Provided by Citysearch -
I am sorry that your first stay with us did not please you, though to be honest when checking on the date of your post I noticed one striking fact. It was the exact time period that my mother (owner) lost her long painful battle with cancer. This took an emotional tole on our family, and as a family business we were guilty of letting our personal hurt come through into our business life. I can honestly say though during that very difficult hour the warm hearts and cold noses our our four legged guests got us through. They could always tell when we each needed that extra cheek kiss or when we needed a soft head to scratch. So I invite you to contact us and try us again, I guarantee that you will not be disappointed in our service or our smiles.