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Business Description
Big Island Toyota is an auto dealership. The company s team provides professional, world-class services and products to each customer. It provides genuine Toyota factory parts. Toyota parts carry a one year, unlimited mile warranty and a six month warranty on labor when installed by the company s service center. It provides information about Toyota vehicles online where each model is detailed in sub-sections from colors to specifications. The models in the inventory include Echo, Matrix, Corolla, Tacoma, Camry, Avalon, Celica, Solara, Sequoia, Land Cruiser and Sienna.
Hours

Regular Hours

SunClosed

Extra Phones

Primary Phone: (808) 329-4520

Primary Phone: (808) 329-8515

Phone: (808) 329-9610

Fax: (808) 329-8515

Fax: (808) 329-9610

Brands
Scion, Toyota
Payment method
discover, master card, visa, financing available, insurance
AKA

Big Island Toyota Scion

Big Island Toyota Scion Kailua-Kona

Toyota-Big Island Toyota Scion

Categories
Used Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers

COUPONS & DEALS

No coupons available

Reviews

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Thomas B.

08/26/2017

Overall
Expertise
Professionalism
Selection

perfect fast and spot on service I was on vacation stopped and had quick service I would recommend this dealer and personel to any one in need THANK YOU!!

Anuhea G.

11/20/2016

Overall

Terrible customer service in Parts Dept kailua kona. Went to kailua kona Toyota to purchase a part. Strike 1!! Purchased the part and specifically asked the guy to double check that the part was the correct part and the employee stated yeah yeah that's the correct part. Strike two!! Got home found out part was not the right part after I had asked it to be double checked to be correct part. Wasting my gas to go to town originally in the first place. Strike 3. I call the parts Dept to let them know of their mistake, and that I will be down to get correct part. I get down there and the people from parts Dept left at 2:30 when they told me they would be there to 4:00. Wtf???!! Strike 4!!! Let me tell you this is not the first time this same incident has happened. Toyota your customer service skills suck!! You treat your customers poorly. Lucky for us now there's O'rielly auto parts and Autozone

lavea1

01/09/2013

Overall

DO NOT go to Big Island Toyota!!! 6 weeks and $3961.94 to resurface the heads, replace valves, timing belt, water pump, spark plugs, etc I finally get my Tundra back only to find a fuel leak a week later. Tech and mechanic recommends replacing a cracked fuel pressure regulator estimate at $3-400! I deny the service and take the truck to a friends recommendation who replaces the regulators o-ring for $4!?! 15 months later, I have my tires replaced with a vehicle inspection and the shop recommends replacing the water pump and timing belt! So I take the estimate and BI Toyotas 2011 work order to Billy Watan and he shrugs his shoulder and says "well...you had a year warranty?" Not satisfied with that response the conversation continues until he puts his hand in my face and says "good bye!" Don't know where this guy was raised but here on the Big Island, that's disrespectful! I have owned a Corolla, Highlander, Tacoma and now a Tundra all purchased from off island dealerships. I do NOT recommend purchasing or servicing from this dealership especially dealing with Billy Watan and Tyler Russell!

pipermanusa

02/29/2012

Overall
bought our new van from them g...

bought our new van from them got a good deal then the salesman crashed it while cleaning for delivery ... they had it repaired and it looked good front fender and mirror was all it was ...oil changes and service have been great ..the accessory plugs r an issue with the van the fuse blows all the time cant seem to fix it idk why ....good place to buy we will go back again for next car

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