If there were such a thing as NEGATIVE 20 STARS, then I'd use it. For now, I'm going to settle for 1 star.I emailed about an "internet special" and began negotiations via email (specifically to keep it in writing). I was dealing with a salesperson named "Kai". After going back and forth and coming to terms on a price, I told him, essentially to get the paperwork started and to treat this as a cash deal.Kai called me back and asked for my social and other personal data. I reminded Kai that I'm paying cash, therefore him running my credit isn't necessary. He stated his Sales Manager wanted that info as they can often times give me a better deal on pricing because they get dealer incentives. I said, "thanks but no thanks" and to keep the deal exactly as we discussed. Kai called me back to tell me that his Sales Manager can only give me a price that was $2,200 MORE THAN WHAT I HAVE IN WRITING! I was completely dumbfounded. If he had called me over the phone and I couldn't prove it; still completely unacceptable, but I HAVE IT IN WRITING. I told Kai to tell his Sales Manager that they need to honor the price, or I'm taking them to court. I called Kai a few hours later after not hearing from him. He immediately text me and said he was in a meeting with his Sales Manager and would call me right back. This was about 30 hours ago. I'm still waiting for the call.Needless to say, these guys are completely dishonest and to pull a "bait and switch" like that is totally unprofessional. The Sales Manager could care less about integrity or standing by what his people PUT IN WRITING. I would steer clear from this place. They are NOT honest people.
Bought a 2015 GLK. I'm very happy with the price. Nice to be treated with respect. Fourth car from Hank. Ask for Hank.
Terrible service at Maui Toyota service, will never go back. My truck was scheduled for an appointment at 10am, while I understand that it takes a few hours for just oil change and tire rotation..I received a call at 1:30p (3 in a half hours later) saying that they are an hour behind. My truck was never touched all that time and just sat there, never received a call earlier on just a heads up on this delay until 1:30p. Terrible service, no communication or consideration for the owner.
I just went to buy this vehicle for the price listed $25,995 and I was told that the price was $28,995.... bait and switch??? Then I was told it was an error and the page was removed but it is still listed at that price??? I would never buy a car here nor would I recommend this untrustworthy establishment to anyone.