billed me but they never actually cleaned my pool! and to top it all off, they tried to charge me late fees!tried calling to resolve situation but they weren't interested in the facts, only in being paid for services they never provided!
2501 Maplewood DrGreenacres, FL 33415
1701 Costa Del SolBoca Raton, FL 33432
From Business: Our primary focus is repair, maintenance & replacement of air conditioning & heating products including automated comfort control systems and thermostats. We part…
Clear Pools over-charges and provides much less than promised service. They also sell add-ons which I discovered later are not required; e.g. they charged me to replace my filters once a year (pools were new to me) but for the past three years my new service just cleans them on a regular basis. They do not perform all the work they promise they will do; e.g. the pool needed to be vacuumed and the owner said his guy vacuumed the pool (I watch him do a quick check of the pool and he did not vacuum it, in fact, I never saw him vacuum the pool.) When my pump started leaking, he told me I should spend $1600 on a new variable speed pump and the payback in energy savings would pay for the new pump in a year. I checked the FPL energy calculator for pools on their website and found it would take several years to breakeven on this expensive pump. So I replaced it myself for a fraction of the $1600. The owner is very arrogant and obviously tries to take advantage of the homeowner. My current pool service shows up like clockwork and leaves a card by the pool after every service call. He does work on the system and is very reasonable and does not try to keep up selling me on things I do not need. Do not hire Clear Pools and if they told the other reviewer they were too busy to do her pool, she was very lucky.
We use palms pool company for our weekly service and more recently a restoration. They are by far the best company we have had and we have gone through five before dealing with Peter of palms pools. He is professional,punctual, creative,and very attentive to his customer's needs.His crews are very skilled and meticulous in their work.We highly recommend Peter and his company. Posted by Steven Hyman Jupiter Florida
Owner David very dishonest Fathers company Pelican Pools of palm beach gardens just as bad. Don't use either
I will admit that I can't quite rate their service mainly because I couldn't get any. Was expressly told that they do not have the time or manpower to service my residential pool and I should try a smaller company. Gladly. Maybe they should put a notice on their website that they are not accepting any residential business at this time. Tickles me that their website declares that they are dedicated to this community and will meet and exceed all your needs. They should put a disclaimer that this is only true if they have the time for your pool.
I had a long post, but I'll keep it simple. Here it is:In our spa a kid broke a glass. They did not vacuum it out for 3 weeks.There was always algae in the pool, even the same day after they "cleaned it"The was almost never cleaned, so I would clean it weeklyThe filter was NEVER replaced in over 1 1/2 yearsPool always looked green or had a green tintNever took more than 10 minutes with poolNever left a noteNever called back for emergency service needed to fix the problem they had createdWe fired them on Thursday, new person Friday (emergency call). Pool looked better Friday night. New man came again Monday and the pool is blue. He replaced the filter, and between Friday and Monday added chemicals. Explained everything to me and by Wed, my pool is BLUE BLUE BLUE!!!! Oh man, I have been getting taken for this long, but the new company is great!!! 240 dollars to fix the problem from this company, paying my last invoice and we are done! Look for a company in Jupiter: "Think Spanish word for the color blue" Pools. Great company!
I rarely will give a company a negative review, but these guys worked hard for it. I'll try to keep it short. They sold me on service, being bonded, insured, etc. John began cleaning my pool and I never had an issue. He's a great guy and did a thorough job every time. Then they gave me someone else to service my pool. They turned it green 4 weeks in a row. I was livid ad I'm paying $85 per month and even more angry when they said "oh xyz is the issue, just pay us $200 and we can correct it". (Are you serious??? I paid you $85 a month to keep it clean and now you want $200 to keep it from turning green?!?!). Needless to say I declined but kept the service. Just last week I got into my pool on a Friday night (they were servicing my pool on Fridays)... You guessed it, it was green!!!! So, I called twice over the weekend to fire them and they never called. I then just went to the pool store and bought simple chemicals. I also pulled my filter out to find it so extremely dirty that they couldn't have cleaned it in the past 2-3 months! I'm so disgusted by this company that I had to write this so anyone looking for service DOES NOT HIRE THEM.
Terrible customer service, rude to their customers, subpar cleaning of pool, they find ways to charge for every little thing, just extremely unprofessional. Stay away!
If I had known keeping a pool clean could be a full time job, I probably would have never put one in. I was getting so sick and tired of looking after that big tub of water in my backyard that I found myself swimming in it less and less. Then, when a friend told me about Deep Blue Pools Service and Spa & their rates, I decided to throw in the towel with cleaning the pool myself, get someone else to maintain it, and get back to enjoying the swimming pool. I've been using Deep Blue Pools Service and Spa for about 6 months now and I couldn't be happier with Deep Blue Pools Service and Spa services. They are very thorough and works efficiently and he's very trustworthy. Thanks to Deep Blue Pools Service and Spa, I can now work on my tan and my swimming and not on cleaning the algae out of the pool.