Was looking for an oil change --- boy did I go to the wrong place ! first of all : some fella named Stan provided me with the worst customer service EVER. He was so rude I couldn't believe it ...Do not go there !
I don't know what Stan's problem is but he was the rudest person I've ever dealt with as far as customer service goes. NEVER GO THERE !
GREAT GUY. HIGHLY RECOMMEND THIS PLACE! IT'S HARD TO COME ACROSS HONEST HARD WORKING PEOPLE THESE DAYS.
VERY RUDE CUSTOMER SERVICE! ALL I WAS ASKING FOR WAS A QUOTE, ALL BECAUSE I WAS NOT A REGULAR CUSTOMER HE COULD NOT HELP?! REALLY?
I was told to come at 10:30. I called at 10:27 to find out and he never started. He says it would have taken 3 min to change a tire. Morons. Went to capital service and they found the problem and offered their assistance for FREE and professionally. Egan tire idiots needs customer training for DuMMies. No one should never go there. I would not even give 1/2 a star to them, but I have to give one by force.
I was on a wait list for new tires at several places in town. I called into Egan Express and they had just gotten in my size of tires that day. Within 3 hours, I had my car back. Great experience with Egan Express! I will be going again!
I have used Egan Express on three separate occasions and have been very happy with them. They always gave me a fair estimate before starting work, and every time they matched or beat the estimate. Every time I was given a time to expect my vehicle to be done it was done. They installed a brake pad for me that failed and immediately honored the warranty and replaced it as well as the rotor that got damaged at no charge not even labor. I will not hesitate to use them again.
I stopped by in a great mood with a smile. The pea brain I spoke to refused to provide me service because of my place of employment. And I have been here for 2 months. So keeping a smile on my face, now in disbelief, I went around the corner to the next service station. I got an estimate of half the price and 30 minutes time for the repair. The first egghead told me they needed to keep my truck all day. As consumers in the area, we need to spread the word as to what a poor business is being run at Egan Express. They should do ZERO business and I will do my best to spread the word.