We purchased a northern lights topaz ring and had it sized when we visited Juneau on a cruise. The next day I lost the stone in the next port and could not find it. I called the Gemstone Heaven but could not leave a message since their voice mail was full. I thought I'd never hear from them but to my delight the manager called two days later saying he saw that I tried to call him. When I told him what happened he said to take a picture of the ring and send it to him with our address. Today I received a beautiful new ring via priority mail and would refer any of my friends to this jeweler if they are traveling as we did. They really provided super customer service and were great to work with. Donna L.
I have to say of all the Jewelers I visited on my Cruise. These folks were awesome. Service above and Beyond anything I have ever experienced. The whole Family is involved Mother, Father and the Children. Amazing people amazing Quality. priced right. Thanks for the Soft drinks while we shopped. you Rock. and watch the Cobbler movie!!!
Good news, the ring was replaced eventually. The NZ Valuer advised that the new ring was made to a much higher quality. I am thrilled with the replacement. Please disregard previous feedback.
I had a great experience with this place! It has a great familial atmosphere. This is great tourist destination.
Beautiful unique jewelry at reasonable prices. I love my pendant