Bought a brand new Kubota, here in '14. We explained to Jim Anderson, our salesperson, at the time of purchase that a responsive and dependable service department was paramount in our purchase decision. He assured us that his service dept was first rate. It is not. Every time we needed service we were told to "bring in the tractor". We explained at the time of purchase and during every subsequent service call, that we didn't have a flat bed large enough to bring in such a large vehicle. It would often take weeks before they would get to us as they were always too busy and understaffed. Customer service is consistently bad. I called on a Monday to schedule a repair and was told by Marty that they "might" be able to have someone pick up our machine on Friday (they did not). When I called Jim Anderson to remind him of the assurance he gave us at the time of purchase he could not have been ruder, never let me speak and then hung up on me. Regret not buying a John Deere at Legacy.