The call was answered right away. Jerry was very professional and friendly I did ask for an ETA and he was right in saying he didnt know exactly, that he would get there as soon as he could, which I can understand due to traffic being unpredictable. I told him I had a driver who needed to be somewhere by a specific time and he was honest by telling me he would do what he could to get him there as he only had 30 mins to do so. Jerry did pick up my driver right away and got him to his appointment with time to spare. I didnt come across anything that any of the other reviews mentioned, not sure what they were talking about but I would use them again and recommend them. I got excellent service.
I am not happy one bit with this taxi driver. I was coming from Webb city Main Street to oronogo maybe 6 minutes away and I got charged $21. There NO way that’s right considering the people before me coming from whiskey dicks in joplin TO Webb city main street only had to pay $18. Never ever taking this taxi service again. I was not impressed and I tried to CORRECT the taxi driver and he IGNORED me the whole time. I’m beyond mad and I need a refund. Worst experience. And then didn’t let me add my own tip myself. Made it awkward and was rude.
Dispatcher was beyond RUDE!!! I still can’t get over how they get away with treating their customers with such low class!!! I will never use or even think about using there service AGAIN!!!!!
I have to say this company has the WORST!!!! Customer service!!! I called and talked to a man that was beyond RUDE!!! He eventually ended up hanging up on me!!
The dispatcher was rude !!!!2 hr wait before i gave up. They wouldn't give me a approximate time when i first called. Absolutely a joke !!Please dont use them.
Working with these people is like working at a 9 to 5 job...considering it is told to us we are contractors . I have been in the cab business for 12 years ....and the unprofessionalism and tardy issues ... unbelievable... their prices are flat rated and they are NOT a Taxi Company , they are a Wana be taxi.... yellow cab are friendlier , care about their drivers and allow their drivers to take the vehicle home , I had to drive to the office and they had a dumb parking procedure to park my vehicle .... if you use them be prepared to wait a LONG time...I had to pick up 5 people and take them 5 different directionstyles, a real taxi company would not do that, can't do that really due to it not being ethical and against the law ....I'm opening up Uber , and later a taxi, limo company... I want to provide a swift service for the transportation of Joplin ...
Horrible company horrible customer service ridiculous needs to be put out of business. I simply called saying that I was wondering how much for a ride about to give location to destination details and the person on the other end of the phone utterly rude and disrespectful I would rather pay to ride on the pegs of someones bicycle than give this company a wooden nickle
Called at 7 am and after 6 rings the recorded message told me to call back later. Will never call again
"Uh... He was there but no one else was. It'll be 45 minutes before I get another car there.We were sitting in the living room by the front door. Why not try calling my cell or knocking on the door? I know it's a busy evening but we were not hiding from the driver. I don't believe they actually pulled into the driveway.
This guy arrives after my waiting well over an hour, I get my text and rush outside, and he is turning around to leave. As I rush up to the window and ask what's going on, he has NOTHING but attitude. Says I should have gotten my "fat ass" outside faster, and proceeds to lecture and harass me verbally the ENTIRE ride. NEVER have I encountered such rudeness and unprofessionalism. Even after saying, "hey umm...you DO know you need me to pay you right??", he continued berrating and antagonizing me. Seriously??? And this is NOT my first awful trip with this company. SAVE YOUR MONEY!!!! I'd much rather walk next time.