What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
160 Clairemont Ave Ste 360Decatur, GA 30030
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When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
The previous review forgets to state that personal items are not te responsability of the shop, you must keep up with your own stuff. I have beena customer here for years and personally belive they are incapable of such accusions. They are prompt and hardworking and always leave me as a happy customer, I highly recommend this shop if you want to support a small family buisness and have caring people work on your car!
I took my car in their shop about a couple months ago for a new clutch. A slim guy said that I would have to pay $2800n to get my clutch fixed. He said that I would have to pay 1/2 down in order to start the job! Needless to say, I came up with the down payment and it took them 2 weeks to even service my car! I finally got my car out and you know what? My car couldn't go into 5th gear. I plan on filing a civil suit against their company because they do not honor their warranty.Guess what, when I finally got my car back the tail light was blown and my CD player did not work but when I took my car to them my CD player was working beautifully. It's a damn shame when you take a car to them with a 1/2 tank of premium of gas and they give you your car back on E!!
My name is Fredrick, on July 22, 2017, around 2 pm. I visit one of your establishment 6541 Tara Blvd, Jonesboro, GA 30236 to have breaks put on my vehicle. Jr, one of your service team member greeted me. I explain to him that I spoke with Tony on the phone about break service. Jr, was giving the keys to perform service on my vehicle, he told me it will take an hour to complete the work. After an hour passed, I returned back to your shop to learn my vehicle was done. I sign the paperwork, Jr then told me that both of the caliber bolts were strip. I asked, “Why did you not call me to explain the damages?” Jr said, “I don’t know!” “I didn’t think it was a big deal!” I then explain to Jr that it is not ok to work on a customer vehicle and not tell them there is a problem. This conversation took place after the service was done. I asked, “Are you going to change the bolts out since they are stripped?” Jr, replied, “You will have to pay another $75.00 dollars because it’s a different service. Jr would not change out the break caliber bolts without me giving another $75 dollars because they say it is another service. I left the property, called to speak with a manager, Rebecca, “Customer Service Manager” answered my phone call. It is 3:10 pm, I explained my situation to Rebecca, she told me there is nothing that could be done because “It was another service for taken my bolts out of the break caliber and replacing it with another bolt.” I asked to speak with another manager in charge that was on duty. Tony (manager), one of the service guys got on the phone and said the same thing as everyone. Tony, also said, “What do you want me to do about it?” “I have other cars to fix and this is not going anywhere!” He, then put Rebecca back on the phone. I asked for the corporate office number. Rebecca said, “There is not a corporate office number!” “Josseline, is the owner.” I asked, “What is Josseline last name?” She replied, “I can not give that out!”
This service auto shop is dishonest and untrustworthy. I will NEVER recommend this auto repair shop to anyone. The customer contract that they make you sign before allowing them to work on your car, is a trap. Once you sign the contract you are signing away all your personal items within YOUR OWN VEHICLE. This shop's employees and the owner are corrupt, crooked, and misleading. They will not fix the repair of your car, but will purposely break other parts of your car so you can continue to come back for more service. My car has always been in their shop ever since I used them. Every other week a problem pops up that causes my car to need repairs. On top of that, they will steal your personal belongings and NOT take full responsibility for it, but will blame the incident on you for LEAVING YOUR OWN ITEMS IN YOUR CAR!!!! That is theft and they will not get away with this.
quick work , affordable, and job done right.highly recommend this place to anyone needing there vehicle fixed.
Excellent, Excellent, Excellent, Service.....I love this mechanic shop. Friendly, Professional and Caring are words that I use with my friends and family about Flecther and Sons. Flecther, Shamoye", Cory and crew you guys are the best. Continue to strive and show compassion in your work. xoxoxo.
Awesome customer car care and fair and honest. great work done on my Nissan Altima!!!
I am not please with the way they handle the warranty on there work i took my vehicle back to them and to stop for repairing my car thay said that i had a 11months warrant on parts and labor but the work order said 12months so thay refuse to redue to do the repair all over again all thay did is look at and said i don't need new parts but the vehicle still run like hell BBB i must report.
Great work done on my vehicle and great prices in town!! Would recommend to anyone who needs work done on there vehicle great customer service.
EXECELLENT SERVICE! - Fletcher & Son is an exceptional business. They are professional, knowledgeable and great mechanics. My car was over heating and I wasn't sure of the cause. I went to Fletcher & Son, who greeted me with a smile and listened to the issue and assured me they would find out the problem. I was pleasantly surprised by the promptness of the follow up on the issue (which was the water pump), and the cost to repair. The price was reasonable and the service was done to my satisfaction. It is rare to find someone that is honest and care about the work they do. They do all types of mechanical work. I WILL BE BACK!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.