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Hours

Regular Hours

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visa, master card, amex, discover
Location
Highland Square Shopping Ctr
Category
Discount Stores

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08/07/2012

Overall
Defective Products/no return

I purchased press n link vinyl tiles from Surplus Warehouse ($500) and this product is defective. I couldn't find any reviews on it, only You Tube videos by the salesman. I read the directions, watched the videos and did everything I was supposed to do and these vinyl planks just would not stay together or lay flat. When I took them back to Surplus Warehouse, the manager told me I could not return them, even though I asked about returning them at checkout and was told I could return them. He argued with me that I didn't install the planks correctly, or my floor had moisture. I volunteered to show him how they were defective, or he could show me how to put them together correctly and he declined. Finally he agreed to give my money back, but I'm still waiting on a check from the corporate office. They definetly sell defective products, then try to blame the customer for the defect and keep their money. Surplus Warehouse lacks integrity, and sells defective/inferior products.

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