Hilltop Veterinary Hospital
3303 E Johnson Ave, Jonesboro, AR 72401
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Let me start by saying, this would be a 0 if I could. Customer service is AWFUL. Pet care is shady at best. Overall terrible experience(s). This is the second time I have had a bad experience. This morning was the straw that broke the camels back. My dog is a rescue dog that came to me last October, this is my first dog to be heartworm positive when I got him. The first visit went ok, got him up to date on shots, and ran blood tests. Thats when i found out he was Heartworm positive. The following week he went in first thing in the morning for the day to get full bloodwork and xrays to see how severe his heartworms are, when i picked him up that evening, skiddish was an understatement. He hated people and even snapped and childeren he used to love and protect. When he went to spend his first week of full treatment, he wasnt eating well and i was worried as I was going on a work trip. They didnt check in one time even though I expressed concerns, I tried to call several times, nobody would answer the phone, finally friday I sent them a FACEBOOK MESSAGE and they responded instantly..... Thats not what should be priority, answering the business phone during business hours should be more important.... I decided to finish treatment there just to avoid any complications in meds, when I went to drop off ranger today I was met with a terrible attitude, I wouldn't treat my biggest enemy with the attitude I was given today by the lady working the desk. She has been rude in the past but today took the cake, when i simply asked when he would be ready to pick up the kennel worker who was taking ranger back looked to her and she looked to me and said with the most grim face. "What do you want". She was just sitting there, not on the phone at the moment or anything. Im sorry but that is not how you run a professional business, or any business for that matter.
I WOULDN'T RECCOMEND THIS PLACE TO MY WORST ENEMY.
First I want to say thank you so much for taking care of Buddy when Buddy needed you the most.
Buddy was a rescue from the hills of Missouri we got last year. We were just trying to do the right thing and also introduce a much needed pet to our household. Buddy has been a God send to us and don’t know how we had gone on so long without another love in our home. The children adore him and play dates are always good on the weekends at the park. I would have gotten a dog over an Xbox any day of the week if I had have known.
Rambling sorry. We will keep him in the yard for now on per your advice and will work with his leg deal on the daily. Thank you again for your hospitality and gracefulness throughout our first Veterinary experience. We,I,the kids and mostly Buddy love all y’all! Thank you!
This was our first visit to Hilltop Veterinary Hospital, and we were very pleased with the care we recieved. The staff was professional and extremely friendly, not only to our dog, Mollie, but also to our 2 year old son. Dr. Davis even volunteered to watch Mollie for us while my wife and I went to the next room to review the ultrasound with the other doctor. The care we received was quick, thorough, and the results were explained in detail. The fees for the services we received were fair. We will visit Hilltop Veterinary Hospital again.
Rabies shot for my German Shepherd mix. Tech & Dr. Kristen Johnson both unprofessional. No introductions (not even hello), small talk, etc. Left me in a room open to employee area where I heard discussion of other patients. When vet finally came, she gave shot quickly & I mentioned seeing a flea on my dog. She said, Have you tried NexGard? We’ll give you a sample. 10 mins later, tech came back with sample & said I was good to go. I asked if vet was coming back. 10 mins later, vet came back. I said I was surprised she hadn’t planned to discuss the fleas or give results of fecal exam. She said tech should have given results (she didn’t). As for fleas, she said the sample should help. I reiterated that she’s already on a preventative & asked what they were going to do to treat the current infestation. Again, she mentioned sample and offered no immediate solution. ARE YOU KIDDING ME? Said I would not come back & she goes “Sorry you feel that way, hun.” Condescending much? NEVER AGAIN