I have rented monthly from this location monthly for 2 years. They have a great selection of nice, very clean vehicles. The customer service has been phenomenal! Any problem was addressed efficiently and to my satisfaction. I have seen them operate in very busy times and stressful situations and was highly impressed with the professionalism and work ethic. The staff makes every attempt to get you in and out as quickly as possible. Requirements and guidelines for rental are clearly stated and they have my complete respect for how they have handled customers who haven't understood why they can not rent a car without meeting those requirements. I highly recommend them for your rental needs. They also have an Enterprise Plus program where you can accumulate points for rentals or upgrades, as well. It's great!
Never again!! My husband and I thought we would try from Hertz, thinking it would be a bit cheaper, but from the moment we walked into the Hertz office in Jonesboro, Arkansas, the middle aged lady with blond hair and glasses was sitting at her desk on the computer as if no one was standing in front of her. We waited about two or three minutes before she rudely said "one second." When we had a situation with the debit card I provided she gave us no other suggestions to work around until my husband had to make a suggestion to work it out! While going through this process she was horribly unprofessional, non-friendly, non-helpful and rude, rude,rude and did I say RUDE! From now on, my husband and I will be definitely be renting from Enterprise, where we had awesome service.