My wife made an appointment for oil change and a complete brake job. Dealership service is usually high, but I trust them to do quality work, so I took a Honda service coupon. When I get there, I am informed that they do not have the correct brake pads for my Accord, but I am assured that I would be taken care of. The oil service is done with a discount, and I am told that they would still honor the coupon when I come back for the brake job plus help me out some more for the trouble of coming in twice for what should have been one visit (by appointment no less). When I come back for the remainder of my service, I am told they would honor the coupon, but that they could not do anything else to help me for my inconvenience. That is simply poor customer service. They would have honored the coupon anyway if the job was performed in one visit as it should have been, and they lied about making up for the inconvenience. This is what happened. Make your own judgement about this business.
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The incompetence of this dealership is astonishing. A one star review is giving this dealership more than they are worth, they deserve a negative rating. Upon the purchase of a brand new special edition Ram from their lot last October, it took them 4 tries just to order the correct door seals. That's with me specifically pointing to the seals that needed replacement and they still got it wrong; 4 TIMES IN A ROW!! Recently the truck has developed a death wobble and this dealership tries to claim alignment issues. Well what they don't know is the vehicle was just laser checked at one of their competitors FOR FREE and the vehicle is wthin the recommended parameters. After two days Fletcher wanted to charge $100 just to check the alignment, they were still unsure that this would fix the issue. The truck is one year old, still under manufacturer's warranty and the additional 7 year, 120,000 miles bumper to bumper warranty purchased through them at the time of the vehicle purchase.This company will do their best to lay blame off them and on others. They are now claiming DNW performance performed subpar work which voids manufacturer's warranty. All work was completed on the truck months before I purchased it. I specifically brought up the issue of aftermarket parts upon the purchase of the vehicle because I knew the manufacturer's warranty would not cover those parts and that's the reason I purchased their warranty because they assured me it would. I told them without warranty on the aftermarket products, I will not be purchasing the vehicle. They assured me it was covered bumper to bumper with their warranty and also noted it on the truck's paperwork along with their initials. Skip one year later and now they are not honoring their end of the bargain which leaves me feeling that this vehicle and the additional warranty was sold to me under false pretenses. I just wanted my 50k truck fixed, and now I have to go elsewhere and pay out of pocket because of their lies.
The experience at cavanaugh was awesome. The salesman, michael hooks was awesome as well as william black! We had a fun, he is a pai in the butt but great help and a blast to work with. I would recommend anyone to come here!
Other dealerships wouldn't work with us, especially memphis. So we came to jonesboro and they worked so well, including paying our ford explorer completely off!
I did not come to buy a car. But was offered a great deal. Thanks to michael hooks, william and Mr Harry. I love my new sportage!
Actualy had exactly whst wanted in a truck. If it was not michael hooks we would hsve not bought and drove off.
Chad and william were excellent we hab a great experiance. Now if they can take my silly cough away that would great!
I love doing business with cavenaugh kia. I will not buy anywhere else. Michael and william are excellent.
Most awesome vehicle experience in all they do here....yay to Jonesboro Cavenaugh Kia!!!! We will be back!!!!
We were very pleased with our experience. This was the most friendly dealership we have ever dealt with. I would highly recommend them for your next vehicle purchase.