Ive used Tax Matters for several years and I also had Ann do a loan modification for me. The process was smooth. Ann was wonderful. I followed the protocol and got all needed information to them. I ended up with a lower payment and lower interest rate. I cant say enough about this business. They go above and beyond!!!!!
Will never go to anyone else for my taxes. Ann went above and beyond to help me with my taxes and school finances. She took the time to teach me & make sure I understood the process. She is wonderful & I would recommend her to anyone!
Will suggest to all. Great experience. I felt that my business was being handled personally and professionally. Have used for years and won't deal with any other. Tax Matters has a lifelong customer with me and quite a few business associates. Keep up the good work. It separates you from the rest.
Our original appointment was 2/13/15 and we provided all the requested documentation to have our taxes prepared. After a few weeks I hadn't heard anything. I emailed five times, called seven times with no response and I am sitting in this lady's office right now because I decided to pick up my tax papers and take them somewhere else. This woman has LOST all of my ORIGINAL documents from employers, 401K's, etc. I have never worked with a more unprofessional office or person in my adult life. Very very bad service. And disappointing considering we were referred by someone.
I heard very good thing about this business so decided to due my taxes there. ABSOLUTE NIGHTMARE!!!!!!!!!!! It's TERRIBLE trying to get a hold of someone. Was told my taxes would be done a certain day and didn't. To top it off my state taxes were not done till about a month after and only because I went personally to make sure it got done. It was all supposed to be done electronic. Now I'm being told the state taxes will be mailed. NEVER AGAIN will I go back to this NIGHTMARE!!! I paid $285.00 for their services and that would of been fine had I been satisfied.