This location says it's open at 5 am that's a lie in the last week and a half I've gone there 3 times and they've been closed at 5:20-5:30 am. One time people were in line waiting trying to get service and the crew watched from the door and said nothing. I then called the location and they said they do not have any workers. I go here for pure convenience because they are on my way to work even though they are priced higher than any other store, but I think I may have to find some where else to go since the crew is incapable of telling time.
I have been to Steak N Shake 3 times now and every visit has been disappointing. The service is just terrible! We last went on 1-22-16. The server was very polite but he was just slow. We went with 2 kids, we asked him for crayons and it took him 20 minutes to bring them (food came out before the crayons) Pop refills took several minutes but the big disappointment was at the end when it was time to go. We ordered 4 shakes to go and it took 20 minutes for them to make them! Try keeping two young children occupied for twenty minutes while they are anxiously awaiting their shake! IT WAS NOT FUN! If their food was great I could understand the delay but it's mediocre. I wanted to go to Portillo's But we went to Steak N Shake because it's where the kids wanted to go. Fool me once, shame on you but fool me 3 times and I'm never going back!
I ordered two pretzel cheeseburgers at the Drive - thru. The person taking the order seemed very confused. We stated again the all we wanted was the two pretzel cheeseburgers. We pulled up and paid and drove home. Once home I opened the bag and it had two SPICY chicken sandwiches and a order of cold french fries. I can not eat spicy chicken. I tried but it burnt my mouth. I had to discard the sandwich along with the cold fries. I tried to telephone Wendy's for 30 minutes and got a busy signal each time. Terrible service and awful food.