Toe Heaven Nail Salon & Spa
3340 Mall Loop Dr, Joliet, IL 60431
I have been a loyal customer for almost 10 years. Today, I am looking for a new nail place. After being told I could be taken at my appointment time, I traveled almost 20 minutes on my lunch counting on that. Only to arrive to find that the person scheduled to do my nail appointment was only about halfway through the current manicure. Which meant that I would wait another 15 minutes. I traveled there for nothing. And I have an event tonight to go to. So I walked out. They did not call to apologize, nor has anyone tried to make it right. That's what being a loyal customer gets you now. Very sad. I really did like that place :(
Toe HELL! Horrible place! Employees' children running around crying and screaming. Scheduled appointments are left waiting while staff watches TV. Too lazy to do nail art, just refuses. Staff making calls and talking on their speaker phone while servicing clients. Three hours later the polish smears!! Money is better off being flushed down the toilet.