Saved to Favorites

Please contact the business for updated hours/services due to the COVID-19 advisory.

Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
amex, discover, master card, visa
Location
Louis Joliet Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

PS
Phillip S.

12/31/2016

Overall

Sears customer service was great. The technichian was experienced (37 years with Sears). He did a thorough job. This was a scheduled maintenance check. Customer service called the day before to verify the appointment and they kept in touch via e-mail. I just bought another appliance from Sears and I'm glad I did.

Eileen S.

05/14/2016

Overall
Selection
Service

From the moment I chatted on line to when my dryer was fixed the personal were most gracious and helpful. The cost was extremely reasonable and saved me at least $500 by not having to purchase a new dryer. Their on line web page was easy to use and the repair man came when scheduled and worked very efficiently and was very nice. Oh yes I would recommend them and use them again.

Judy M.

04/17/2016

Overall
Selection
Service

I am totally satisfied. Jerel the service Technician was super. I also am happy I took out the policy on my washer.

Kevin H.

02/12/2016

Overall

For anyone that owns a Sears appliance that is less than 10 years old - I would highly recommend looking into the protection agreement! My water heater started leaking after 8 years and because I had the agreement I did not need to pay for the replacement, delivery, installation or haul away. They even transferred my new unit to my existing contract!! this was all taken care of within 2 business days. (Called on a Monday morning and it was all done by Tuesday evening). Probably saved me $1,000 easily and no hassle.

Sara H.

01/26/2016

Overall

I have had sears come out 2 times to look at my washer because it was leaking from front door. Neither technician was able to help, or diagnose the problem. Sears doesn't want to replace anything or give me any solution other that there may be hair in the door making it leak. The machine leaked while technician was here, still claims door may not be sealing due to my not cleaning it. Very disappointed in my LG front loader I just purchased in March.. steer clear

John S.

01/24/2016

Overall

We have used Sears appliance repair for almost 10 years. I use them because as a corporation and if something goes wrong there is always a manager or corporate person to help you get the problem solved. A few years ago our basement fridge went out and I called a local guy. He was very nice but he cut the freon tubing and added a fill valve. This in turn caused a boatload of problems. I complained and he blew it off, he worked for himself so what can you do? Anyway that fridge failed and several companies wanted no part of looking at it because of what the guy did. Sears has been out at least 15 times in the last 12 years and they have always been very courteous and professional. I did not give them 5 stars because I did have 1 event where they did not come out as scheduled, their computer cancelled the appointment. As a side note. Don't buy a Samsung Fridge google Samsung refrigerator lawsuit. and stay away from GE and GE profile. they are terrible!

Jacquee L.

01/24/2016

Overall

Excellent service...prompt and conceive. Very customer oriented. Didn't try to oversell me. Got what needed fixed..very happy with outcome.

John H.

01/23/2016

Overall

Our repair man JR was prompt, polite, and a pleasure to have in our home. This was the second call for repair on our dryer. Explaining to the 'customer service rep' on the phone to diagnose the problem does not always result in correcting the problem. JR himself diagnosed the problem as being the timer and he made the necessary calls to have a new timer sent and helped scheduled a date for the repair. I am very happy with Jr and his professionalism. Of course at this point it marked 9 days of not having a working dryer due to the 'call in' system to diagnose repairs.

Kathy M.

01/04/2016

Overall

The technician was prompt and quick and the repair was done satisfactorily. (Unfortunately he wa a bit messy. Cleaned out the drain hose .. yuck .. from the washer in our kitchen sink & left a mess. It was snowing outside and I ended up having to wash the majority of our laundry room floor because he walked outside and didn't take his shoes off. Just little things.)

Bill J.

12/10/2015

Overall

We had our microwave serviced for a broken handle. Didn't know how tedious of a repair it was. Technician was very patient and completed the job very well.