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Honda Superstore of Joliet

Map & Directions
(5 Reviews)

3225 Plainfield Rd, Joliet, IL 60431

(815) 439-2222

OPEN NOW
Today: 7:00 am - 9:00 pm
30
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
Located in Joliet, Ill., Honda of Joliet is an automobile dealership that provides cars from various brands, such as Dodge, Chrysler, Ford, Honda and Chevrolet. It also offers financial assistance referrals and maintains a parts department. The dealership provides a range of models, including the Accord EX 4CYL, Accord SE-V6, Civic EX, Civic LX and Pilot EXL RES 4WD. It also maintains a pre-owned inventory of several brands, as well as a service department. In addition, the dealership provides oil and filter replacement services.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Brands
Honda
Payment method
discover, visa, mastercard
Categories
New Car Dealers, Auto Repair & Service, Automobile Accessories, Automobile Diagnostic Service, Automobile Parts & Supplies, Tire Dealers, Used Car Dealers, Used Truck Dealers

Reviews

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Syl C.
Edited: 02/26/2018
Overall
Expertise
Professionalism
Selection

Awesome customer service, Hughie V is a perfect example of what is missed in our world, this is important wish we had more of his skills in our industries, this goes along way, we bought 2 cars from this location and will cont' to come back.

Thank you Hughie!!!!

Bruce S.

09/12/2017

Overall
Expertise
Professionalism
Selection

My recent purchase of a vehicle was the BEST experience I have ever received at any dealer. Dave listened to my needs and found the perfect vehicle, at the price I was looking for without trying to upsell me.

Jacqueline M.

07/18/2017

Overall
Expertise
Selection

I have only good things to say about my buying experience at Honda of Joliet. Nelson Caban showed me the perfect car that fit my needs and was very courteous and helpful all though the process. The man who handled the financial process was also very kind and helpful. I received excellent treatment from beginning to end. I am very pleased with the Honda CR-V I purchased. Thank you all!

aimee122

11/09/2011

Overall
WARNING: Do NOT do business wi...

WARNING: Do NOT do business with Honda of Joliet!!!



On September 10, 2011, my husband and I had stopped in to the Honda Superstore to test drive a Honda Pilot. We were considering a vehicle purchase but were not in dire need of a vehicle. As we began to look at the Pilot, Mr. Oren Ferguson approached us. From the beginning he was not very professional (no introductions, disorganized, slow moving, etc) but no the less, he took us on a test drive. It should be noted that the dealership allowed an employee to use the vehicle for personal errands. The car was disgusting – leaves were everywhere (he had moved trees/bushes), garbage, candy stuck to floormats, etc.

During the drive, Mr. Ferguson was rude and dismissive of any questions – maybe he didn’t know the answers?? – and kept stating that “we would know the everything we needed to before we left the lot with the vehicle”. Upon returning to the dealership and waiting a long time with our three young kids, we finally received an appraisal for our minivan (with 72,000 miles on it). We were shocked at the low ball offer and began to question Mr. Ferguson. He immediately became defensive and began yelling and screaming how ignorant we were for not having done our homework (blue book value)before coming in. We began to leave, when I decided to go into the dealership to find a manager – Andrew Brick. Although he was witness to Mr. Ferguson’s tirade (which was still going on – in fact, two employees were holding him back), Mr. Brick was completely useless.

On Monday, I decided to locate the owner of the Honda store, Horst Korallus. You may not be aware but many of the Honda stores in our area are owned by the Korallus family. Mr. Korallus was willing to listen – and for the first time since the incident – someone had apologized for what our family had to endure while car shopping. He assured me that I would hear from his son, Rick, and that Mr. Ferguson would be dealt with appropriately. Days later, I received a call from Mr. Brick, as well as from Rick Korallus, however, there was no real substance to the conversations since we were no longer willing to purchase a vehicle from them. F.Y.I. I was told that Mr. Ferguson was having some personal issues, which I guess was the excuse for his behavior.

Since this incident, I have researched the dealership to find that this type of behavior has occurred previously (do a search). Mr. Orin Ferguson is still on staff – UNBELIEVABLE – not sure what you have to do to get fired in a customer service field like car sales.

However, we are happy to say that we have purchased a Honda vehicle from the Naperville/Aurora Honda dealer. The prices and definately, the service is better!!!!!

STAY AWAY FROM HONDA OF JOLIET!!! I KNOW WE WILL!

JOTORN28

11/10/2007

Overall
Outstanding customer service!!!

Very easy to deal with, great selection of cars and exceptionally friendly and caring staff in sales... and service!!!!