Honda Superstore of Joliet
3225 Plainfield Rd, Joliet, IL 60431
|Mon - Fri:|
Awesome customer service, Hughie V is a perfect example of what is missed in our world, this is important wish we had more of his skills in our industries, this goes along way, we bought 2 cars from this location and will cont' to come back.
Thank you Hughie!!!!
I have only good things to say about my buying experience at Honda of Joliet. Nelson Caban showed me the perfect car that fit my needs and was very courteous and helpful all though the process. The man who handled the financial process was also very kind and helpful. I received excellent treatment from beginning to end. I am very pleased with the Honda CR-V I purchased. Thank you all!
WARNING: Do NOT do business with Honda of Joliet!!!
On September 10, 2011, my husband and I had stopped in to the Honda Superstore to test drive a Honda Pilot. We were considering a vehicle purchase but were not in dire need of a vehicle. As we began to look at the Pilot, Mr. Oren Ferguson approached us. From the beginning he was not very professional (no introductions, disorganized, slow moving, etc) but no the less, he took us on a test drive. It should be noted that the dealership allowed an employee to use the vehicle for personal errands. The car was disgusting – leaves were everywhere (he had moved trees/bushes), garbage, candy stuck to floormats, etc.
During the drive, Mr. Ferguson was rude and dismissive of any questions – maybe he didn’t know the answers?? – and kept stating that “we would know the everything we needed to before we left the lot with the vehicle”. Upon returning to the dealership and waiting a long time with our three young kids, we finally received an appraisal for our minivan (with 72,000 miles on it). We were shocked at the low ball offer and began to question Mr. Ferguson. He immediately became defensive and began yelling and screaming how ignorant we were for not having done our homework (blue book value)before coming in. We began to leave, when I decided to go into the dealership to find a manager – Andrew Brick. Although he was witness to Mr. Ferguson’s tirade (which was still going on – in fact, two employees were holding him back), Mr. Brick was completely useless.
On Monday, I decided to locate the owner of the Honda store, Horst Korallus. You may not be aware but many of the Honda stores in our area are owned by the Korallus family. Mr. Korallus was willing to listen – and for the first time since the incident – someone had apologized for what our family had to endure while car shopping. He assured me that I would hear from his son, Rick, and that Mr. Ferguson would be dealt with appropriately. Days later, I received a call from Mr. Brick, as well as from Rick Korallus, however, there was no real substance to the conversations since we were no longer willing to purchase a vehicle from them. F.Y.I. I was told that Mr. Ferguson was having some personal issues, which I guess was the excuse for his behavior.
Since this incident, I have researched the dealership to find that this type of behavior has occurred previously (do a search). Mr. Orin Ferguson is still on staff – UNBELIEVABLE – not sure what you have to do to get fired in a customer service field like car sales.
However, we are happy to say that we have purchased a Honda vehicle from the Naperville/Aurora Honda dealer. The prices and definately, the service is better!!!!!
STAY AWAY FROM HONDA OF JOLIET!!! I KNOW WE WILL!