Pawnshops: 10 Things to Know »
Most people think of pawn stores as a way to make cash quickly or a place to buy an inexpensive ring. In reality, they're a lot more complex than simple buy-and-sell transactions…
3340 Mall Loop DrJoliet, IL 60431
From Business: Our Louis Joliet Mall location was established in April of 2006 with a commitment to helping you make moments even more special. Rogers & Hollands Jewelers is Ill…
Worst experience ever!! My wedding band was purchased from here well the band got bent so my husband dropped the ring off to have it fixed well they said it needed to be re-banded and it would cost $200. A week later we stopped to get the ring and it was $250 to get it back and the ring no longer fits they made it too big so now I can no longer wear it. My husband also purchased another ring from this store a month ago, week after having the ring for a week the center stone fell out, so I took it back they replaced the stone but had the ring for 2 weeks and I had to call to make sure it was ready, well I got the ring back a week ago and another stone fell out, I took it back in and spoke to David, who basically told me that the stone were cheap junk and that it was pretty much my fault that they stones keep falling out. Yet the ring has spent more time sitting in the box it came in as I do not wear my jewelry while I am at home. so now I have a $2400 ring that I can not wear.
Very disappointed with this particular store. Very rude and unsympathetic store manager, and not very friendly staff members. Refuse to accept a return on a ring that was purchased 3 weeks ago that is already tarnished. This ring being a replacement ring from one that they took 6 weeks to tell me they wouldn't be fixing. Definitely picking a different jeweler from now on.
I couldn't be happier with my experience with the Joliet store. The manager, Leta, What a doll! When there was an issue with my ring (not their fault) She went above & beyond to make sure I was satisfied and the ring was perfect.. Even better than before. I will definitely be returning... With friends! Thank you Leta, I sincerely appreciate all you did!!