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3064 Plainfield RdJoliet, IL 60435
From Business: Shop the Joliet, IL Pier 1 Imports store for the latest styles in home decorating & decor. From the living room to the kitchen and even the great outdoors Pier 1 …
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This place is totally unprofessional. I received my sofa set on time but the problem is the sofa makes a creaking sound as if the wood is not structurally sound. I immediately called customer service which inturn sent out a technician. The technician didn't find anything broken but stated that the sofa frame was weak and that he could not do anything about it unless it was broken. He proceeded to tell me I can complain to the office after they received his report to request a replacement. I called customer service and they told me that since it wasn't broken that I'm stuck with it and they would not do anything about it. So screw the hard working middle class with furniture that they won't stand behind. If anyone reads that's please trust me and go elsewhere. I wouldn't recommend them to anyone not even an enemy.
Highly recommend Debby Ciancio for outstanding customer sevice. Bought a bedroom & sofa set from her
Excellent service and friendly knowledgeable sales personnel! Bought all my furniture at the location in Joliet.
Great place to furniture shop with great selection & customer service. Ask for Tracie. So nice & helpful :). We will definitely go back for our future furniture needs!
We really had a great time buying a couch saturday, Very easy, didn't feel pressured and it was relaxing. They even gave us peeps for being their peep. LOL So cleaver. Great selection and financing options available. Cant wait for our couch to come in. Looks so comfy.
I purchase 3 chairs and a dinning table on 1-18-17 and one of my chairs legs broken advise them to come out and replace it, set me an appointment for next Thursday 1-26-17 no came out, set up another appointment for 2-4-17, called on 2-3-17 to check the time and she advise it was not set up and wanted to set up another appointment for 2-11-17. I cancel my whole order and going to have them pick all the items up on 2-11-17. Very Very Bad Customer Services, no one knows what they are doing all I wanted was my chairs fixes. Now I have to returned everything do to bad bad customer services.