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Purchased a car here in February - a 2011 Hyundai with 78,000 miles on it. After waiting four hours to sign the paperwork, the finance guy rushed me through the process. He mentioned a warranty and I asked why I needed a warranty - after all, Hyundai has a 10 year/100,000 factory warranty. He said, "Don't worry, you don't have to pay that. It's part of your financing." I traded in the car last week with a reputable dealer, and we couldn't figure out why my loan was so much more than the value of the car. After going through the paperwork, we discovered that I had paid $2,000 for a warranty on this car. Deceptive sales practices, to say the least. I called today, and didn't get a call back as promised. When I finally reached someone, he said, "Well, I don't know what to tell you. That's how it works." Who in their right mind would buy a $2,000 warranty that you can't cancel or be refunded on for a car that already has a warranty???? Stay far, far away.
Bobby Giguere was awesome from the start!! He went over and above to make my experience comfortable and no hassle before and after the sale. Jarrod was also pleasant but I am still waiting for my Honda CR-V floor mats that were part of my original package. Hopefully he comes through since my rugs are going to be jeopardized. I did have a service issue that even Jarrod said he heard and felt a thumping sound in the front end when he drove it but service said nothing found and I can bring for a 2nd opinion elsewhere, which I will before the 30 day warranty is up. So, not as impressed with the service department. I do love my new SUV and hopefully the experience continues to be a positive one with Shannon Motors. Thank you.
My only positive experience with Shannon Motors Johnston was dealing with Carmine. He is a person who treats his customers with respect and returns telephone inquiries promptly. Unfortunately, Carmine went out of town shortly after I purchased the vehicle. In his absence, the car had troubles and the service department tried to remedy the problem...they were unsuccessful and the car was sent to a local chrysler dealership. Having to deal with the upper management was a complete nightmare and was a frightening experience, especially for a single woman needing a car to provide for her family. Thank God I had Carmine on my side. I hope Shannon Motors realizes what an asset they have with Carmine working for them and not someone else!!!!
wanted to start by saying that I have horrible credit and didn’t know where to begin when my car broke down. I am like everyone else at one time I had perfect credit but life happens and I was unable to keep my credit in good standing. I knew I couldn’t go to a regular bank so I searched bad credit financing and Shannon popped up. I was very put off by the reviews but remembered hearing one time that if you have a good experience you may tell one person but If you have a bad experience you tell everybody. So I ignored the reviews and gave them a try. All I have to say is thank god I did. I met Paul Reis at the Johnston location. His knowledge of their programs and how to work the banks against each other to get the best approval was amazing. Within 1.5 hours I am driving my new car with a lifetime warranty and on the road to rebuilding my credit. He also went as far as to give info on additional on ways to improve my credit score even faster. Im telling you I am proof that everyones situation is different and unless you give them a try you will never know. Take my word this is the person you want to sit with when you buy your next car.
For a while now I have been looking for a way around my credit problems to get a car. Shannon motors but more importantly because of Wayne and Paul I am leaving with my new car within 48 hours of my first visit. I couldn't possibly explain exactly how pleased I truly am with my overall experience through this review alone. The honesty and integrity I have been provided with from Wayne leaves me with confidence and 100% belief that I am driving away with what I deserve, I am more than happy with my experience at the Johnston Shannon motors thanks to their staff. Thank you Wayne, Paul, Alicia, and Scott for guiding me in the right direction. They go further than &quot;just making a sale&quot;. They will do the same for you as well. Go to Shannon motors in Johnston for a car buying experience greater than your highest expectations!
12/07/2010Provided by Citysearch -
Two years ago, my husband purchased a pick up truck from Carmine. We had excellent credit and the vehicle was great. This year, my husband lost his job and my van died. We went back to Carmine. He treated us with the same respect as before, didn't judge our financial status. Our credit was shot. Carmine sold me another van. We love it!! The kids watch the CD player and I am building my credit back up at the same time!!!! It's not a brand new vehicle, it has bumps and thumps just like my credit. But it gets me where I have to go!! Thank you Carmine. For those of you who have chosen a 12 year old vehicle and expect a new vehicle, it just doesn't happen that way. This is our second purchase from Shannon Motors and there were plenty of good, decent vehicles to choose from. I have never seen a junk on that lot. When you have bad credit as I do, do not expect to drive off in a Mercedes. You can only get what you qualify for. Luckily, Shannon Motors reports to the Credit Bureau so as you pay you are rebuilding your credit so in the future you will be able to buy that Mercedes. Thank you again Shannon Motors and Carmine.