Amazing customer service done in a timely manner... Kim was awesome, Mr D Nieves and Rusty were professional and tremendously helpful! You three mad…
Someone came out to our home on a Sunday for us.!At the time whatever we had used to try and clear the clog had worked so the tech. could not really find what was wrong. There was no charge. Not even for a service call on a weekend! A few days later the issue returned. This time we left it alone and tech #4957, Mike, came to check it out. He explained so much to me and gave me a lot of guidance and understanding for what was going on and why. He was very knowledgeable and confident in what he was doing. He knew with the age of our home we were probably going to need more work at some point but it wasn't presented as a plan to try and get a homeowner to spend a ton of money. It was explained so that I knew what my options were, had a clear understanding of them, and would have time to plan financially if we were to have to take the next step. There were two options. Jetting, or, the scary costly one of full replacement of the pipes. He called a coworker about taking images of the pipes and that person, Trey, was at my home in the next half hour. He put the camera into the pipes and had the screen right there so I could see for myself what it looked like. I did not need to be a plumber to know in many location, the pipes were not perfectly round. They were bulging and in some areas, completely missing, only being held together by the minerals and dirt that had accumulated and hardened. So, now I know where I stand and can plan accordingly and am assured by the fact that I saw it with my own eyes. There was no charge for this service. Trey walked around my home and gave me specific details about the best way to drill through that would be the smallest amount of tearing up in and around the home as possible. He also took the time to educate me on the homeowners insurance involvement and how that can help save on cost. In addition, the final product would have a lifetime guarantee and be transferable. Long story short, they were incredibly helpful. Lifetime customer here
This has been our third call to Roto-Rooter in as many years. We've had problems with (2) different main lines before that turned out to be on the city side which was documented and defended beautifully to which the city had to reimburse that portion of the service. The techs they have sent out have been excellent in explaining and showing everything possible for us to understand our sewer system. They have never minded me being nosey in an effort to learn and I now know more than I ever wanted to about my sewer lines. Tom & Mike C. are great guys that I would have no problem referring to friends and family. This last call for service was for the main sewer line out. After coordinating through Tom for fastest service and correct tools to bring for the job, Mike was sent out as he is one of the only guys who runs the jetter machine. Tom listened to what I had done in an effort to fix the problem and we both agreed that sending the jetter was probably a good idea. Throughout the less than 18hrs from call to service I was updated as to the who's and when's someone would show up. Being that I needed a special machine to clear my line I understood. Mike showed up ahead of schedule, which I was properly informed was happening, listened again to what I had tried and got straight to work. In a matter of a couple hours I had a clean line and was explained and shown the problems and discussed solutions going forward. After service Mike provided me with a proposal for the future work that will be necessary. When you're in a pinch and can't figure it out on your own or have to fight the city for something that is their responsibility call the pros, which Roto-Rooter has professionally demonstrated time and again. Once again, great guys, from dispatch to the techs.
I called them on the 2 of August to see if they could come to my home to find a leak outside my house that was generating over 20000 gal of water in a day. I found out about th leak from my water company but there was no isobar signs of leakage anywhere. When Jeffs kitchens baths and more came out on the 3 of August they were unable to find it which was baffling to them due to the size of the leak. They said there should have been a huge wet area and should have stepped knee deep into it. So they recommended a company that specializes in finding leaks to come out and find it and then they would come back out and fix it. They didn't charge me to come out to see what the problem was either like a lot of other companies I looked into did. Once the Leak Dr came out and found my leak, I called Jeff back and he said that he couldn't have anybody out there until Monday due to the size of the job and it was Friday that I called him back. He said that he would have a crew out there first thing in the morning and I was fine with this because I could stay with my parents over the weekend. Monday morning he had a crew out there and took care of my leak and he was even able to keep the total price of the job within the estimate he gave me. They did a great job in a timely manner too.
The city water meter person came to my house to let me know that a significant amount of water had passed through the meter since the last reading. I do not have a pool, and it's only my son and I in the house. After he alerted me to a potential leak, I signed onto Angie's list and looked for a reputable local plumber. I found Jeff's Kitchen Bath & Beyond. Jeff came out on 10/21/11. They arrived and determined that the leak was on the pipe coming into my house. Jeff felt like the leak was pretty close to an outside wall. He felt that the leak might have been just under the slab, so he began looking. His apprentice, Byran, continued to look for the leak outside. At first the leak location could not be determined, so Jeff called another company who specifically does leak detection. Jeff and Bryan found the leak in the copper pipe at a 90 degree bend where the pipe ran under the slab. They called and cancelled the appointment with the leak detection company, and were able to repair the pipe with Pex pipe. They installed the new pipe and tested it before departing.
After using the bathroom the toilet clogged. Tried doing a normal plunger and it seemed to work, except for the fact that it started coming out of the bath tub drain right next to it. Than the other bathroom room started backing up a little. The original bathroom started kicking out sewage from both the toilet and bath tub. We called a few plumbers for emergency Sunday service, but Jeff was the only one to call me back and he did so very fast. He was very nice on the phone and explained the extra weekend charge so there was no surprises. He took my information and around 10-20min later one of his service men (Brian) gave me a call. I gave Brian the information he requested and he showed up about an hour later. He was very polite and did an excellent job, I thought the whole thing was going to cost at least twice as much as it did, especially being on a Sunday. I would highly recommend Jeff's Kitchen Bath & Beyond, until they prove otherwise, they are my plumber from now on.
I called in the morning because of a continuing main line root problem. Tom #3361 arrived within a few hours & snaked the line. He also showed me the camera view of the damaged line & after deciding to go ahead with the main line replacement he coordinated all the paperwork, financing, and crew. That afternoon Rick #2751 came by to get setup for the big job the following day. Rick & Larry Jr #3359 showed up first thing next morning & worked diligently ALL DAY to assure my service wouldn't be disrupted for too long. They kept me informed of the progress so I could plan my day accordingly. My service was off for a very short time & I so appreciate their hard work and professionalism. It was a huge job digging through all those roots from my numerous trees. And its very reassuring that my new main line is guaranteed for life. What a job - well done!! Thanks guys! Am very satisfied with the 3 day operation & will definitely call again for plumbing service.
Thank you to all the people at Shamrock Plumbing who were involved in the process of repiping our house including the drywall company who did an amazing job.Mark come over to give me an estimate on repiping our house. My wife and I made the decision after the third leak almost flooded the whole house. The estimate included all the drywall repair and texture but not to paint. The price was almost the same as two of the other companies but with Shamrock's reputation and discounts the cost was very competitive.The crew came out the next day and completed the work in about 8 hours and they cleaned up after. Don, Rick, Bobby and Jiggy were very knowledgeable and worked great as a team.After the drywall was repaired and painted you couldn't see where the original cut was made. Thank you Eddie and all the crew.Great experience overall, I would recommend Shamrock Plumbing and Fields Maintenance to anyone.
I had the recent pleasure of working with Frank Gay Services because my AC went out. Frank Gay sent a technician named Gregg out to my house to fix my AC unit because it was running but not blowing cold. They were on time, courteous, knowledgeable and professional. Gregg diagnosed the whole system not just the bad part and showed me the bad Capacitor and flushed my condensation line. He had a detailed checklist which he took the time to go over with me so I could understand how my 12 year old system was performing. I received ZERO sales pitches. And was told if I decided to upgrade my system to a new one within the year he would credit the entire service call towards the new system. HOW GREAT IS THAT?!!!! A friend recommended Franks to me and Im very thankful. I will Definitely call Frank Gay again for all of my service work. AWESOME!!!!!!!!!!!
Came home from work thursday morning to find out that my water heater was not working. I called around to a few companies who their first availability was within at least 2-3 days away. Since bathing in buckets is not fun for me, I had to get it done ASAP. I called Roto Rooter, and they told me that they could fix it that day. They had a lot of calls out so the dispatcher was always calling me to inform me on what was going on. I was really satisfied with the costumer service. The guy came later in the afternoon, by watching him I realized If i knew that was the problem I could of change it myself. But he was very professional and very informative. I have no regrets with Roto Rooter. Only reason I gave them 4 stars is because they can be pricey.
We had to call Roto-Rooter on a Sunday afternoon when our toilets and tubs started backing up and flooding the bathroom. They were here within 30 mins of us calling. Donovan Dixie was our technician #3032. He was excellent and very personable and knowledgable. He explained everything he was doing, and what the problems were. He even kept working right through the rain and was fast! He gave us advice and tips on how to keep the system running, as well as a jug of pipe shield. We love that there is a 6 month warranty. He also told us to check online to see if we were eligible for one of their coupons and saved us $40! We will keep using roto-rooter anytime we have a problem! Definiately recommend them and Donovan to be professional, and fast
If you own a house or commercial building, you're bound to need a plumber at some point. Here's a list of the different kinds of plumbing services you might need assistance with:
You might only think of needing a plumber when the pipes in your house burst. However, a plumbing contractor also installs all of those pipes, whether they're made of PVC or copper, in your building. Professional plumbing services also lay pipe in place for wastewater, rainwater runoff and even air conditioning systems.
Not only do they install pipes, plumbers set up sewer lines and vents as well as gutters, down pipes and storage tanks for residential and commercial facilities.
Just like getting a regular oil change for your car or truck, your home's pipes and water system also need regular maintenance and check-ups to ensure they're running right. This is why plumbers also offer upkeep services to test your entire plumbing system on a monthly or biannual basis to catch any issues with your pipes before they become an emergency.
This type of work spans from moving a water line or cleaning a sewer line to installing an ice maker or even a hot tub.
Most likely, you'll need a plumber in case of an emergency repair. Services can run the gamut from repairing a clogged toilet and leaking faucets to replacing whole water heating systems. Some jobs can take just a few hours while others might require a day or two of work if the repairs are extensive, such as replacing a hot water heater.
Other tough jobs could require your plumbing contractor to put his or her carpentry skills to work by sawing through walls to get to your pipes.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.
What to Ask a Plumber
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
It's best to hire a plumber to do a simple, everyday maintenance task for you first so you can judge his or her work. If you're happy with it, save their contact information so you'll have them on hand in case you need an emergency repair. This can spare you the extra worry and anxiety of having to track down a plumber if you have a broken pipe. Additionally, it can save you from being overcharged.
However, what should you ask a plumbing service if you've never even hired one before? Here are a few questions that can help you identify the professional from the amateur:
Are you licensed and registered?
Some states do not require plumbers to be licensed, but for the safety of your house, the people living under your roof and for your pocketbook, you'll want a licensed plumber to do the needed work.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
Check your state's laws beforehand, as hiring an unlicensed plumber could be illegal where you live.
Not only do plumber apprentices have to complete their training and education to receive their licenses, they also are required to pass a criminal background check and carry liability insurance. Hiring just anybody can make you vulnerable to fraud since unlicensed plumbers might not know what they're doing or could pretend to fix something and end up charging you for the incomplete work.
Are you insured and bonded?
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building. Remember, not all plumbers are the same and not all of them carry the necessary insurance and bonds to protect themselves and your home from damage or shoddy work.
How many years have you been in business?
Not only do you want a licensed and trustworthy professional, you'll want one who's been in business for a few years. More experience also means the plumber will have a prior work history you can check. A more inexperienced plumber might not have many customer reviews or examples of his or her work to show you.
What, if any, professional associations do you belong to?
It can never hurt to ask plumbers if they're part of a professional association, whether it's a state or national group. Being a part of a professional organization provides an extra guarantee that the person you hire is licensed and offers you a warranty for their labor.
May I have a list of references?
While it's advisable to ask friends, family and neighbors if they can recommend a good plumber, they might not have anyone you can call. With that said, it's best to ask a plumbing service for a list of references that you can contact to get a good picture of the kind of work their business does and if it's quality or not.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
- Were you pleased with the work done?
- Was the project completed on time?
- Did the plumber give you a written warranty and guarantee his or her work?
- Were there any unexpected costs that arose?
- Would you hire this plumber again? If not, why?
Do you offer a written warranty for your work?
Whenever you make a large purchase, you always request a receipt, right? Well, you will want a written warranty for any work or repairs done to the plumbing in your house. You want someone that's doing major maintenance or repair work on your house or commercial building to stand by his or her labor. Before you hire a plumber, ask him or her if they offer written warranties.
Will I need a permit for this work?
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
Avoiding a Scam
To keep yourself safe from fraud or a possible scam, always remember to ask plumbers for their license along with a written warranty for their labor. Besides this, further safeguard yourself by checking their references and ensure they or their company is insured and bonded to do their work.
How to Get the Most From Your Pipes
While it's smart to get maintenance work done on your pipes every once in a while, there are a number of prevention tips that will not only prolong the life of your pipes but also help you save on your water bill. Here are a few you should keep in mind:
Be mindful of how much water you use in your bathroom, kitchen and even outdoors when watering your lawn. Make sure your toilet handle works properly and doesn't stick. You don't want it continuously flushing. Replace your old shower heads with more efficient low-flow options that can cut down on the gallons of water you use each morning.
Simple things such as turning off the sink while you brush your teeth or only running your dishwasher or clothes washer when you have a full load to clean can make more efficient use of water.
You won't always need to call a plumber to help you fix a nasty clog if you treat your pipes right. Don't use your toilet or kitchen sink like a trash can by stuffing hard to flush material down the drain or pouring fats and oils down the pipe. Throw coffee grounds and eggshells in the garage instead of in your sink. Also, only use your toilet to flush human waste and toilet paper, because any other materials could clog your commode.
Frozen pipes are hazardous and can cause massive amounts of damage to your home. To prevent your pipes from freezing during the winter, run your faucets at a trickle and keep your house's heater at 55 degrees Fahrenheit or above to keep the water flowing.
Common Plumbing Problems
Plumbing problems come in all shapes and sizes. The following are some of the most common, as well as how to fix them:
If you turn on your bathroom or kitchen sink in the morning to find brown or rust-colored water coming out of your faucet, don't panic. The discoloration is most likely due to old iron pipes or recent use of a hydrant or water main that disturbed the usual flow of water. Keep your water running for a minute or so and it should run clear after a while.
Leaky and Dripping Faucets
Having a leaking or dripping faucet can run up your water bill. To fix it, first shut off the water under the sink then remove any decorative parts of the faucet and replace the washer and O-ring before reassembling everything.
Your water heater could be the cause of a lot of issues around your home, from a lack of hot water to foul smells and popping sounds. Hire a professional plumber to take care of the more complex jobs that a heater can require. However, if you're having hot water issues, you can simply examine the thermostat and adjust it accordingly.
If you hear odd sounds coming from your water heater, it could be due to sediment building up. To get rid of this, make sure you clean out the heater every few months. However, if you hear a boiling noise, it could mean the heater is overheating and you should call a plumbing professional as soon as possible.
Drain and Toilet Clogs
Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger. Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets. If neither type can loosen the pipe blockage, put a plumber's snake to use. Ratchet the snake down the pipe to eliminate any clogs.