This dealership constantly lied to my husband and I. The owner, salesman, finance manager, and woman who answers the phone all lied to us. We purchased a vehicle that the owner agreed to fix after it broke down the 3rd day we had it. They had our vehicle for 28 days. It still was not fixed and the salesman called my husband and said we HAD to remove it from their lot. We were forced to let the car to back to the finance company. The owner called me and asked me to let him know what we owed after auction and he would work with us to pay it off. I sent him a letter, texted him and he has promised numerous times to call me to discuss and he never has. This has been going on for 6 months. Read all reviews before shopping here....google reviews sorted by date to fully understand what you may be walking into.
Great customer service, every one is really nice!Tyler, Ronnie, and Shrek workrd super hard to get me in my new car
I've never been treated with such respect at a car dealership. I am in love with this place. Everyone went out of their way to make me feel like family!! Jake was awesome, and I will for sure be a repeat buyer.
Shrek's is the best!! Everyone there is super patient, friendly, and experienced! They will do whatever it takes to get you on the road in the car of your dreams! My new car is awesome, has low miles, and will take me where I need to go for a long time!! If Shrek, Jake, Todd, and Ronnie can't get you done.. No one can!!
I bought a car from them, but never again. Within 24 hours of my purchase, I was having issues. I live in Kingsport, TN and due to the nature of the issues with the car, went to a local mechanic. I talked to the salesman, Shane, many times and he was nice, but the company would not reimburse me for the issues that we discovered (catalytic converter and electrical work, which they new before the car sale yet did not disclose), they did disclose the need for an O2 sensor and I was OK with replacing this myself. The issues caused an unsafe car to be on the road. Parkway Auto state honesty and integrity, but I did not see the integrity. I reported them to the Better Business Bureau and the BBB stated that they would not talk to them. And they recommend I take legal action, which I may. I would not buy a vehicle from them
VERY DISSATISFIED WITH EXPERIENCE. We bought a car from this Sweeney's and it began having engine problems almost immediately. After spending a grand on repairs we had to send it back to Sweeney's for them to fix it. We didn't see the car for SEVEN MONTHS. We finally make the last payment and what do they give us!? A car with half the engine sitting in the back seat and no car battery. They didn't even bother putting on the front grill! Now they are refusing to offer even a partial refund and say they can only offer in-house credit - as if I would buy another car from this place after the show of care I've seen. Please beware this place and do not let them take your money!
very fair and honest people bought 3 cars from them and will buy again would recommend them if looking for used car
I have bought several cars from them and have had no problem.The staff are friendly and ready to help.I have found them to be honest with me and trusting.I have just purchased vehicle#12 from them and love it.My son has purchased 3 and enjoys them.Landon and Judy and the rest of the team are #1 in my book and I would highly recommend them to my friends and family.So if you need a good used car go see Judy or Landon and tell them Gary sent you
Cars at this lot have major mechanical issue and are still sold as if they are in good working condition. Either be careful or go to a car lot that is BBB accredited and has a good reputation.
I just bought a car from this dealership not 3 days ago. I've already had to replace the battery and had the oil change. Went to put new tires on the car and they told me it is extremely unsafe and I could kill myself while driving it. So I took it to a repair shop and it had a broken tire rod. And it could've lost steering at any time since it was held together by duct tape. These people only care about their money the second you go in there and say anything else that's not giving them more money, they're extremely rude to you. The office does have a big black cat and the entire office smells just like the cats business. You can even see where it's done it on the floor they never bother to pick it up.