Clean, decent food, if a little slow on service
My husband and I seen advertisement to download the mobile app. we decided to give it a try downloaded the app got all the way through order at about 10:40 p.m. However once trying to complete the order we got an error message, so we just said oh well we'll call and order. We contacted the location on West Walnut Street, Johnson City, Tennessee, 37601 upon contacting them at approximately 18 minutes before they closed we explained we had a hard time placing an online order we would like to place it now and pick it up within 5 minutes. The manager China denied our order she also stated in the background just tell her that we've already close the register. manager in the background referred us to another location that happened to close at the same exact time.. by the time we were able to contact them it was already 11 o'clock. I feel that every time I went to this restaurant they closed 20 minutes early, answer the phone or stand at the door as if they're welcoming you as soon as you say you're going to place an order they completely deny and state that they're closed. This is the worst customer service experience and I decided to take the time to advise you of how rude and inconsiderate your coworkers and managers are. SHIFT LEADER WAS CHYNA AND CREW MEMBER WAS CASEY. AWFUL LAZY WOMEN. Came there 2 mins b4 closing and gentlemen offer to take order. ITS Friday night welcome customers not close 18 mins early cuz ur lazy!!!
Prices are way higher here. Pies $1.00 each. Workers say same owner but I've been told E Main is different branches or owners. At least the pies r 2 for a $1.00. I had to wait for 2 mcdbls and at that there .50 higher than E Main!!! East Main Street it is!!! Just a short distance a way
I live close so I go here frequently. Their chain always has the good deals on pies etc.. for them to be so busy I must say they are nice and always have a friendly smile or greeting.
Night shift here are lazy and rude. They will leave there open signs on and close 15 mins early. I pull to drive thru and they shut the lights off. Always in a hurry to close and run you out. Love the food but I go there frequently and their the only restaurant in a hurry to close and in a hurry to run you off. Every single time there's a complaint I have in their shift leaders or management!!!!!!!
Bad service. Lazy employees. Have been told they are out of fire sauce, go inside to find out that was a lie. The employees don't know their menu as they always mess up orders. Got a chipotle chicken griller today for example, it only had a spoonful of chicken on this massive tortilla and no sour cream. it only involves chicken, cheese sauce, and sour cream.
I eat at this location regularly. The morning crew is awesome. The evening crew is friendly and helpful also. The restaurant stays cleaner than many other locations. The food is also consistent. I really prefer this location over the others in town.
Food is good but go before 8 pm. They close @ 9th and after 8 their focus is on closing, not service.