Maids Extraordinaire

NEVER, NEVER use this company!  If I could have given this company less than 1 star for customer satisfaction, I would have done so.  In the process of cleaning my home on June 16, an Aladdin lamp shade was broken by the cleaner, who assured me it would be replaced by her employer, Maids Extraordinaire (ME).   I called the Office Mgr the following day to determine the course of action and was told they would be searching for a shade to replace the one that had been broken.   After hearing nothing from ME, I called again one month later to determine progress only to be told by the Office Mgr that the broken shade would NOT be replaced.  I voiced my dissatisfaction and  asked to speak with the Owner and was told he/she would call me back.   As of Oct 4, with MANY, MANY follow ups and requests for a phone call on my part, the Owner still had not contacted me.  FINALLY after almost 3 months and several more attempts to speak to the Owner, she (Jennifer) returned my call.  She would not budge from her position that I would not be compensated for my $150 lamp shade, in spite of the fact their company is insured and bonded, that 3 of her personnel indicated to me that the shade would be replaced, and that on the initial visit for an estimate, the Account Exec (Tom Breen) said nothing about this "broken goods policy" but only that they were insured and bonded and a long-standing reputable company.  This is not "striving to earn and sustain a long-term relationship with our customers by providing positive cleaning experiences" as stated on ME's website.