Enterprise Rent-A-Car

Rented a car twice in one week from enterprise. The first time the service was great and the guy helping me made it smooth and easy. The second time the ladies only concern was about up selling. She wasted our time and tried adding on over $100 to our bill. She did not tell us the final price and once we asked she played dumb and acted like there were no other options. We told her we talked to someone on the phone who quoted half the price and she still tried to convince us we needed to pay double. She then lowered the price to an amount still higher than what we were quoted and again wasted more of our time. We finally got the price we were quoted on the phone after a long back and forth. We left unhappy and disappointed. All of the others at enterprise we dealt with receive 5 stars. I give her 1 star. Stop wasting peoples time and money.

I reserved a standard size SUV for our family vacation to Florida. Seth was very helpful over the phone. When I arrived, I finished the paperwork and took possession of the vehicle, a Jeep Compass. My 16 yr old son who had driven me, followed me to the nearest gas station to fill up. Upon looking at the vehicle, we realized it was not as big as we thought it would be. My two sons are both over 6 feet tall, and our family of four needed to pack everything we'd need for a 7 day vacation. I called back and spoke to Ari, the lady who had helped us at the desk. When I explained our dilemma, she said to bring the vehicle back and she would exchange it for a mini van. I was concerned about the price difference, but she gave us a decent deal. The minivan looked like it had just been returned, as it was quite dusty and the interior needed a wipe-down and there was only a quarter of a tank of gas, but we were relieved to have a bigger vehicle, so we didn't complain. Overall, good service!

My rental was reserved for noon, I had a Dr's appointment at 1 so picking up the car and going the 10 miles to the Dr in 45 to 60 min no brainer. Car reserved arrived about 5 till 12, completed counter work by 12:10, Excellent at this point then were told they had to get the car ready, MY reservation was for noon pick up why not ready. Car was not ready till 12:51 causing me to miss appointment. My advice if it is important to get your car on time you might want to go in a day in advance and take care of paperwork and let them KNOW it must be ready, otherwise prepare to wait.

I have rented from Enterprise for 32 years and no longer will be doing business with them as they cater only to the rich so many restrictions who would want to rent a car from them they do not take debit cards 90% of their places will not bend over to help anybody and are going to lose a lot of business by doing so so many restrictions and only cater to the rich