What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
8920 W Sam Houston Pkwy NHouston, TX 77040
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one …
19616 Northwest FwyJersey Village, TX 77065
I should have listened to all the other reviews. GO anywhere else except here. If you are management of this place, your people are out of control and do whatever they want and it is effecting your business. I found the truck I wanted online, called and negotiated with the sales guy and we ag…
14812 Hempstead RdHouston, TX 77040
Very honest and professional owner and worker. It is out of the way but you wont find a better place for radiator work. He truly helped me out of a bad situation.....thank you Liberty! Keep up the good work.
11131 W Little York RdHouston, TX 77041
Reliable auto sevices did excellent work on my truck. Oil tune up, oil change, and break job was awesome. I highly recommend Reliable Auto Services for anyone looking for quality work done on your rides!
10020 West RdHouston, TX 77064
Anna the boss is evil... she harasses her worker, down pay him, pay some people drive around his house to scare him... she has two faces,she workship demon.. if you people don't be me, u can ask the Vietnamese people, they will tell you the true evil side of her... thx
9103 Emmott RdHouston, TX 77040
I'm Johnny Carter, and while on vacation from B'ham, Alabama to Hoover Dam in Uath my 2014 Toyota Tundra developed and transmission jerking driving down I-10 in Houston. Immediately I call a Toyota dealer but they wanted $3950 to replace the tranny; so I did a Yahoo search for a shop close by. A…
I highly recommend Jason Jones at Joe myers kia off 290. He truely does everything possible to serve his customers. I'm happy so many people love the kia ex. However that also meant no one had one to sell at their lots. I called dallas and all houston by tracking the locations online. No on…
17358 Northwest FwyJersey Village, TX 77040
I took my car in for brakes and timing belt replacement. These guys gave me an estimate on the spot for both jobs. The brakes cost me $99.00 flat for front pads and the labor and the timing belt replacement was $499.00 flat. They were about $20-$80 cheaper then everywhere else. And the great thi…
6616 Brittmoore RdHouston, TX 77041
Phenomenal service from the folks at Discovery! They're not a huge dealership, but they provide the quality and service of a big operation. Their attention to detail is probably the best part of my purchase experience. They made me feel very comfortable and I never had reason to doubt what the…
16500 Northwest FwyJersey Village, TX 77040
Buying a car at Joe Myers was the best/easiest experience ever. My spouse communicated with our salesman Michael Hamilton via email for about a month before actually going to the dealership. Finally deciding to make the drive and take the chance on getting approved (due to changeling credit) we …
12117 West RdJersey Village, TX 77065
Avoid this place like the plague. I took my car in for a rebuilt transmission that they told me would take two days to do. One day to take the old one out and one day to put the new one in. They ended up keeping the car for nine days. The transmission failed after two weeks. I took it back and t…
19550 Northwest FwyJersey Village, TX 77065
From Business: Momentum Volkswagen of Jersey Village is the Fastest Growing Volkswagen Dealer in Texas, Number 1 in Certified Pre Owned Sales and has the Largest Inventory in Houston. Momentum Volkswagen of Jersey Village is driven by a higher standard to offer the very best VW selection & service. If you are looking for a new or used ve…
19550 Northwest FwyJersey Village, TX 77065
This is the best dealership I have been to. I never have any problems making an appt and Scott is always sure to ask if I need a shuttle if I am waiting on a repair to be done. I will not take my vw anywhere else.
16500 Northwest FwyJersey Village, TX 77040
I have just started car shopping and am not real sure what I want, I just wanted to look. Ran into the pushiest salesman I have ever met, Jason. I told Jason I was just looking and when I decided on which model I wanted to see I would come and get him. He was so rude, insisted he stay with me an…
7200 Ertel LnHouston, TX 77040
From Business: Founded in 1979, Copeland International Inc. specializes in providing rebuilt Allison transmissions. Based in Houston, Texas, the company offers a variety of products, such as 9000 Series Transmission, 6000 Series Transmission, 4700 OFS Series Transmission, gear, flywheel, stator, shaft and many more. In addition, it offer…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Worst car buying experience I've ever had.
I should have listened to all the other reviews. GO anywhere else except here. If you are management of this place, your people are out of control and do whatever they want and it is effecting your business. I found the truck I wanted online, called and negotiated with the sales guy and we agreed on price. I was paying cash for a 2016 Ram 3500. I go in to finalize the paper work and the first piece of paper they put in front of me was a "Waiving the Right to a Jury Trial" document . The first thing, I was shocked this is not a good way to start a relationship with a dealer. why would I want to sue them, but looking back I can see why, they are shady. Question everything they put in front of you and be willing to walk away. The finance dept assured me they will only one run one credit agency. When I find them trying to over charge me by several hundred dollars, I threatened to leave. Well the finance guy ran my credit with all 3 agencies to spite me, I found out later as I watch my credit score closely and later I received a credit rejection for a car loan I never applied for. I paid cash for the truck and I had a 800+ credit score before I came there, it dropped in the 700s. I later found out they structured my deal as a one month loan, with one month payment not as a total cash payment! I was furious. I talk to the finance supervisor and they say that is how their "system" is setup. Complete nonsense. It took over 3 months to get my title and I was constantly on the phone with them, If I wasn't active about it they would still have my title. Yes it had some out of state registration issues but shouldnt have tooken that long. This should have been a stress free, easy transaction but by the actions of their finance guys they maliciously and vindictively screwed me over. Never again. Looking back, I really wish I went with another dealer. Will NEVER go back. I read the reviews on here but proceeded anyways, BIG MISTAKE!
Avoid this place like the plague. I took my car in for a rebuilt transmission that they told me would take two days to do. One day to take the old one out and one day to put the new one in. They ended up keeping the car for nine days. The transmission failed after two weeks. I took it back and they said there was debri in it from changing it out and they flushed it out. Two and half weeks later it failed again. This time they said an adjustor from the transmission company would have to come out and look at it so they could get a replacement. Another two days later and they said the company was sending them another one. Three days after that they said it was ready. Two weeks after the third transmission failed. I'm currently in the process of filing a civil suit against them. I'd give them zero stars if I could. Again, avoid them like the plague.
I recently had my car in for a leaky oil pan, needless to say it's still leaking. After writing a review about my opinion with the service manager Troy my repair was refused by Troy unless I removed the review. As a consumer I feel I have the right to voice my opinion. I left several messages for the general manager and after a month of waiting never got a call back. The funny thing is that I scheduled an appointment and my wife showed up to the dealership, the first thing that came out of Troy's mouth was "telling your husband to remove the review he left or we aren't touching your car". After the bad first experience we had he should have apologized and tried to better the situation but he didn't. He called me and said that if I removed the review he would fix my car but until that happened he wouldn't touch it. I honestly think people with that kind of attitude shouldn't have anything to do with customer service not to mention "service department management"!
If you come here to get service on your vehicle you might as well throw money out the window... to start their service writing department was horrible at returning calls after several attempts and 2 weeks later they finally called me back returning my messages..... The real problem was that i brought my jeep in for transmission problem, i am a mechanic and know exactly what is wrong with my jeep, the torque converter needs replaced. and a TRS sensor is bad. but after i gave a clear description of what was wrong and needed fix the take over 2 weeks to tell me that a "heat shield on my exhaust was rattling".... i figured anyone with half a brain would know the difference between a small rattle and a "vigorous drive line shake at 1400 RPMS". i asked them if the put it on a dyno to test the shift points of the transmission and service writer Robert said " what is that" after about a hour of trying to tell Robert that i did not bring it in for a little rattle noise
We went to this dealership because my husband applied for online credit with them. A sales representative e-mailed him asking him to come in. Before I go any further the car he requested was a 2016 dodge charger but it was the basic model and the price was in the higher 20k range. Get there and the salesman takes my husband to $40,000 chargers instead of what he requested. On top of that we knew more about the functions of this car than the guy helping us. We kept asking for the price and he kept avoiding the answer. Finally we go inside with our children ( not kid friendly at all...no play area) and he tells us the price. Once again, my husband tells him that was not the price that he saw online. The guys finally reveals to us that they have a separate lot and brings over the car he requested. We ask him the price on the car and he refuses to tell us. He has my husband fill out financing paperwork and comes back saying he was only approved for $15k and that the car is $30k. He offered me to co-sign and once he walked away I told my husband something is not right here. So I declined to co-sign and told my husband that we should try Tomball Dodge instead. We went to Tomball the same day and they actually had a play area for our children to enjoy and my husband drove of the lot with a brand new Dodge charger for $27k and no cosigner. If I could give Northwest Dodge 0 stars I would. Experienced crooks.
I went to HUB Hyundai nit knowing what to expect. I have to say that I was overwhelmed with the salesperson and the finance department. This is the number 1 dealership in Houston.
Worst experience ever! I am from Austin. I had made my deal online with the internet sales manager, Michael Cruse. We had already agreed upon price, terms and my wife provided everything he needed to have the paperwork ready to go as well as making sure the preowned vehicle we were purchasing was added to our insurance policy.We were also trading in a vehicle and my wife had filled out the preinspection estimate and received a certificate for full market value. We also provided all of the original paperwork with the car, recent repair ticket to demonstrate $1800 in recent replacement parts. Mr. Cruse assured us he had received everything and the vehicle "was ready to go." We explained to him the urgency of everything being prepared. THIS WAS ANYTHING BUT A NO HAGGLE/NO HASSLE EXPERIENCE!!! We knew Mr. Cruse would not be there the next day but he assured us his friend, Jeff Taylor, would take care of us and again reassured us everything would be ready to "sign" and "drive." Not only was Mr. Cruse not there, his "friend - Jeff Taylor" was not there and so we were passed along yet again to another sales person, Dax Edwards. This is where all of the real problems began. Not only was the vehicle not clean as we were promised, it needed an oil change, a brake job and was still being inspected and serviced, which we were quoted would take 2 to 3 hours and none of the paperwork was ready. He said they did not have our finance application and all but called my wife a liar. He was RUDE, ARROGANT, DEFENSIVE AND CONDESCENDING. On top of all of that, I went to inspect the vehicle back in the shop and IT IS DAMAGED!!! THERE ARE DENTS AND DINGS AND SCRAPES ALL OVER THIS VEHICLE, none of which are clearly portrayed in the pictures displayed online, nor verbally told to us when we inquired as to the condition of the vehicle. When we arrived at our appointed time, we discovered all of this and began the "waiting game" this dealership likes to play with all of its customers. We received excuse after excuse of why the vehicle was not ready. Here is the best part! Dax was trying to sell us the vehicle at a higher price!! We had already negotiated our deal the day prior and they tried to go up on the price after we drove 160 miles one way on a weekday! All Houstonians need to be aware of the lies, deceit and trickery this dealership plays. They do not care about your valuable time and will misrepresent the facts to you and give you excuse after excuse. We were willing to give them an opportunity to get things straight, so we left for lunch and asked them to call us. Two and a half hours later after no reply and me sending emails, texts, I finally called and asked were we going to be able to get the deal done and he told me at that point it would take 2 hours to get the brakes done and one a half hours to -- get this, sign the paperwork. SIMPLY RIDICULOUS AND ABSURD BEYOND BELIEF! DON'T WASTE YOUR PRECIOUS FAMILY'S TIME BY GIVING THIS DEALERSHIP ANY OF YOUR HARD-EARNED MONEY. I sent the sales manager emails and texts while all of this was going on while we waited in Houston for over 4 hours to get this resolved, and never had the courtesy of a reply. When I returned to Austin, I sent another email to the sales manager and still have not had the courtesy of a return phone call or apology for wasting 9.5 hours of my time while I drove 320 miles round trip, missed a complete whole day of work doing so, and waited 4 hours for a reply or return call/text/email. They obviously don't need any more business, they are too busy to take care of new customers. Quoted from my text with Michael Cruse: "Very good. I have the entire deal ready to go. The 4Runner is ready. My buddy Jeff Taylor will get you wrapped up." This is the promise we had received and so we headed to Houston to purchase the vehicle.
The shop is owned and run by James Martino. I have found him to be honest and straightforward, and he is my mechanic of choice. He and his mechanics have done a great job pinpointing the source of rattles and squeaks on my family's two autos (Honda Civic and VW Passat). The first time I went to him and spoke with him, he told me that he does not try to push repairs or work on people, only the issue at hand. So far this has held true. He does not have loaner cars, but is willing to try and work with people to have the cars completed in time for the customer. He is willing to accept credit card payment over the phone and leave the car and the keys outside so the customer can pick it up after hours. I highly recommend him.
Our experience with Premier is ALWAYS wonderful!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.