Saved to Favorites

More Info

Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Phone: (551) 227-4329

Fax: (201) 420-6771

Services/Products
Window Washing
Payment method
all major credit cards, master card, discover, visa, amex
Neighborhoods
Journal Square, The Heights
Associations
BBB,Better Business Bureau
AKA

Reginas Maids Housekeeping & Office Cleaning

Other Emails

Categories
House Cleaning, Building Cleaners-Interior, Building Maintenance, Carpet & Rug Cleaners, Cleaning Contractors, Construction Site-Clean-Up, Dry Cleaners & Laundries, Industrial Cleaning, Janitorial Service, Maid & Butler Services, Upholstery Cleaners, Window Cleaning
Other Information

Specialties: Move Ins & Move Outs, Vacancy Cleaning, Carpet & Rugs, Upholstery

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Like this review?

Share it on your social network to get the word out!

Want to just link to it instead? Copy URL above and paste away!

needgoodcleaner

01/03/2012

Provided by Citysearch
Overall
Completely Dissatisfied

Several years ago I used them on occasion but stopped when they failed to show up the day I was hosting a party. I tried again. Boy, that was a mistake! The first time they came they cooked hotdogs in my apartment and had lunch ... while on the clock! They misplaced my camera ... and denied seeing it even though it is a quasi-professional, large camera. The house was cleaner but they tend to stuff things in bags or drawers so the house is more disorganized than when they started. In order to find anything I have to empty the drawers and organize myself. So why am I paying them I asked myself? I gave them another shot to redeem themselves. They showed up late today and told me they would be cleaning for 1.5 hours but I pay for 1 hour and 45 minutes. I told management and did not even get an apology for their employees trying to cheat me out of time. The rates are comparable to most cleaners in the area so I will use a company who is courteous and wants to work.

ClCl

11/17/2011

Provided by Citysearch
Overall
Do not use! They should go out of business!

Heed the advice you'll find all over the internet and Do Not Use Regina's Maids! When I first moved to the area I used them because it was easy and I was too lazy to ask for recommendations from people I knew - big mistake.

They came to my home weekly for 8 months, always at a different time - they give you a window of a few hours but regularly they arrived after that window had closed and I had to call them to find out when they would arrive - they always send different cleaners so I did not want them to have a copy of my keys, which brings me to my next point...

Because they always send different cleaners, the quality of the cleaning varies widely, and they don't get to know your preferences. Supposedly you can call the office to ask for specific things to be done, but in my experience it never was communicated to the cleaners cleaning my home.

But I finally had it with them when one day they left behind several deep scratches ranging from 4 to 6 feet, on my hardwood floors which had been refinished 3 months prior. I'm a pretty reasonable person, so I called the office to let them know. I was told they would send a manager and a floor repair person to take a look, and that it would be taken care of... (you'll note that they love to advertise that they are insured)....

Not two but four - 4 - men showed up at my home - the owner, a manager, and two supposed floor men. The owner was loud, obnoxious, intimidating and essentially accused me of lying about his cleaners leaving the scratches. If he was going to repair it, he was not going to go through his insurance company is what he said, and he said a lot during that visit, continuing on even as my baby cried. You can imagine the scene.

The floor guys men said that my floors needed to be completely redone. I should sue them but I just can't deal with a lawsuit or having to move out of my home while my floors are redone. So the scratches are still there. Don't use Regina's Maids. They deserve to go out of business.

Darshana

11/03/2011

Provided by Citysearch
Overall
Great Job!!

Really happy with the service. Completely satisfied. Very happy to find this kind of excellent service in Jersey city. The whole team from Customer rep. to the cleaning people are very cooperative and lots of thanks for their services.

Tao Wang

10/28/2011

Provided by Citysearch
Overall
Sparkling!

I don't have a bad word to say about these guys. My apartment is now the cleanest it has ever been and I'm so happy about it!

It's the first time I've used a cleaning service and I wasn't sure what to expect. I was really worried having complete strangers come into my home while I was at work, but it worked out perfectly. Not a single problem. There is obviously a lot of integrity to this company.

But just as an important they did an amazing job with the cleaning. My place has literally never been cleaner! It's sparking! I can't wait to mess it up a bit so they can come again and put everything back the way it's supposed to be!

petepa

10/07/2011

Provided by Citysearch
Overall
EXCELLENT

I've used these guys for several months now and they are excellent. They arrive on time, they clean beautifully - and most of all, quickly. I've found the maids and the company to work with complete integrity. There has never been a problem with the charges or anything.

Oh and one thing I love is that they bring their own cleaning supplies and they don't charge extra for it. I can't tell you how wonderful it is to get my whole apartment cleaned even if I don't have a single cleaning supply in sight!

M1090

07/22/2011

Provided by Citysearch
Overall
Don't listen to what they quote you, it will still be more

I have used this service several times, but the most recent time will be the last. They quoted me at $90 but then charged me by the hour, so imagine my surprise when I got billed $235. Do not listen to anything they quote you at, it is their word against yours for how long their maids were there, and they were unwilling to even discuss.

Plus, they moved all my furniture and broke a lamp. I've never been more mislead or unsatisfied with a service and if you are looking for a good service DO NOT USE them.

I'd give it no stars but the apt. was still cleaner then it was before they were there.

KittyMoo

07/16/2011

Provided by Citysearch
Overall
Deteriorating Services and took my cleaning supplies

Only the first few cleanings were good. After I became a regular, the service deteriorated. My kitchen became sticky and my sofa accumulated dust balls. Also, instead of using their own supplies, they used use half a roll of paper towel everytime when they came (besides, who cleans kitchen properly with paper towels anyway? No wonder it became sticky!).

christine2011

04/14/2011

Provided by Citysearch
Overall
Extremely satisfied!

I used Regina's Maids for the first time last week and I was so impressed. I had never used a cleaning service before so I wasnt sure what to expect. I wish I had called sooner. They were pleasant, professional, on time, and left my house spotless. I decided to have them come in on a monthly basis. Extremely satisfied!

stargazer14

04/12/2011

Provided by Citysearch
Overall
SO HAPPY I CALLED !!

I’ve recently moved from Texas and I tried to clean my new condo by myself but realized the place needed more work than I thought. I called Regina’s Maids last minute and they were able to come that afternoon ,which was great!!! I was so pleased with the cleaning that I scheduled service with them for twice a month. Being that I travel a lot it’s hard for me to keep up with housework. They are very trust worthy and polite. So glad I called !

XCTGUY

04/11/2011

Provided by Citysearch
Overall
Pretty good maid service

Have been using this service for a while now, maybe 5 yrs. They are always on time and I feel I can trust them with my place. Prices are competitive and they have been around for a long time. I would recommend them to anyone. Never had an issue with them.

Jason69

03/01/2011

Provided by Citysearch
Overall
STOLE MY CLEANING SUPPLIES!!!!!!

They did a poor job cleaning (multple things missed that were specifically asked), they were in a rush to leave (I went to the store while they were cleaning and they were gone when I came back 15 min later. And when they left, they took all of my cleaing supplies, (since I was moving out they assumed I wouldn't need it!). On top of all that, the lady was annoyed that I asked for my stuff back as if because I was moving out I didn't need it. Never use these people, this event was over two yrs ago and I am still pissed about it. I only gave one star to show that I didn't forget to rate it, otherwise negative 10!

Black Magic Woman

02/17/2011

Provided by Citysearch
Overall
Worst. Maid. Service. Ever.

I contracted with Regina Maids for bi-weekly cleaning. I spoke with Jose and was told that I would be charged the hourly rate for the first cleaning and but would receive 25% off of my first cleaning and all subsequent cleanings would be $85.60. The first cleaning occurred January 13th. I left a blank check with my mother because I didn't know how long it would take. They charged me $160.50 which was 3 hours worth of cleaning but did not include the 25% off. They contacted me and I spoke with Donna and she said that the difference should be taken off of the next cleaning. I agreed. They returned on January 27th and told my mother that it was $107 for the cleaning. This, again, was another overcharge, not only didn't deduct the 25% from the initial cleaning it was more than the $85.60 agreed upon for even one cleaning. I called on the 28th but there was a blizzard here so they were closed. I called again on the 31st and spoke with Donna. She said to take all of the overpayments off and that my next charge should be $24.60 (technically it should've been $24.18 but I'm not quibbling over a few cents).

I left the check for $24.60. The maids refused the check and proceeded to argue with my elderly disabled mother in front of her friend about the amount of the check saying that this time I owed $135! I called Donna she said not to worry about it. They had on file that I had a credit and the correct amount was $24.60. This was just great but at this point the maids had already made my mother late to pick up my daughter, leaving my 10 year old standing outside waiting.

I checked my bank account yesterday and they did an unauthorized charge for $85.60. I called and spoke with Donna and She said they would refund it. I spoke with my bank and they have made no effort at all to refund the money. I have since disputed the charge. This is poor business practice in the extreme and the charge is downright fraudulent.

marcoman1

09/16/2010

Provided by Citysearch
Overall
Professional Cleaning Service !!!

I Called Regina's Maids for an estimate to clean my Home.I used them awhile ago many times,But I was out of town On Business.Their Prices were $10 more,but I knew what I was getting.I go by their offices meet the friendly office staff.I gave them my updated credit card information.They still had my keys secured.They did the job great as usual.It feels good to know they are fully insured and have an actual office to visit,not someone working out of the trunk of their car.
Mike

Redhawk06

08/19/2010

Provided by Citysearch
Overall
Condo Burglarized

My condo was burglarized an hour after this service left my condo. No sign of forced entry at both doors (down stairs main entrance of the building) and the actual door of my home. I work from home and the only people who knew I was going to be away for the rest of the day (after I let them in) was the cleaning personnel. When this happened the cops contacted their main office to just get the run around for hours from the girls answering the phone. They showed no concern in what had happened and were not helpful at all.

I WILL NEVER USE THIS SERVICE AGAIN!!!

reginasmaids

08/06/2010

Provided by Citysearch
Overall
REGINA'S MAIDS

In response to the last comment to Regina’s Maids ~ in all fairness it is extremely questionable as to why a client would continue to use our service for over two years on a weekly basis if in fact were both dissatisfied and had several unresolved breakage issues.

Regina’s Maids is an established company ~ in business for over 35 years ~ We are insured and bonded and operate in a professional, fully staffed office of approximately 2500 square foot.

We may be viewed as just another cleaning company however that is not how we think of ourselves. Regina’s Maids is about service. In order to succeed as a service company, we are committed to provide service that is consistently “above and beyond” what’s expected.

In servicing thousands of clients, we will be honest to say that it would be impossible for 100% satisfaction 100% of the time. We strive to perform our best! We offer a 24 hour Guarantee Policy standing behind our services and will correct our short comings if necessary ~ As we also stand behind our staff that their working conditions are safe and appropriate. We chose to forfeit business rather then expose our employees to inappropriate behavior.

Please do not believe all that you hear ~ We are a professional company and conduct business accordingly.

Quote of the Day
“The secret of success is to do the common things uncommonly well”
~ John D. Rockfeller

TB12345

08/04/2010

Provided by Citysearch
Overall
WORST CLEANING SERVICE & THEY EVEN THREATENED US WITH LIES!!

Regina's maid services are very bad in general. The cleaning is absolutely not worth the price you are paying (dust not fully done, it is only vacuum cleaning here and there). And I know what I am talking about as I have been using them on a weekly basis.
Many objects have been broken by this company over the past years. We spent hours on the phone trying to be reimbursed. After much too many tentatives and lack of cooperation (""sorry, your records got lost"", ""sorry, the person you talked last time left the company"", etc...), we just stopped trying.
After approx. 2 years of services with declining quality, and other damages (to our sofa), we finally decided to just stop once and for all. I just regret we have not done it earlier.
While they were trying to save us as customers, we re-explained that we were still waiting for them to reimburse the damages. In response, the man who is apparently the manager just yelled at me and threatened me, saying that the cleaning ladies had been complaining for harassment, that we treated them like slaves, and even mentioned some inappropriate behaviors we would have had!!
These are just lies. These people are not only bad professionals, they are dangerous and threatening.

If you want peace of mind and have a good cleaning, do not use their services. They will insult you and threaten you at your first complaint.

allies2010

02/13/2010

Provided by Citysearch
Overall
The worst cleaning service

Regina's Maids is the worst. Used them for bi-weekly cleaning for 8 months. Every time I asked them to use my cleaning cloths and mop. Every time the ignored me and used their dirty rags that they used to clean someone else's house. They only clean what's right out in front. My furniture hasn't been dusted since the first cleaning. Stuff all over the floor and carpet after they've supposedly cleaned it. No quality control. Not once did a manager show up to check the work in 8 months. Don't waste your money!

AlbertRivera

01/07/2010

Provided by Citysearch
Overall
Second chance was worth it!

I haven't used Reginas Maids in 5 years. I spoke to a friend of mine who lives in my building who suggested I give them a second chance since they are under new management. I'm very glad I did, now I know why they've been around for 30+ years. Very trustworthy !

addicted2google

12/17/2009

Provided by Citysearch
Overall
A PERFECT GIFT

I received a gift certificate to Regina's Maids for my birthday this year. I have to admit, it was one of the best gifts ever. I am a working mother of a 2 year old child, and even though i try to keep up with everything in our home it is extremely difficult sometimes. I never had a cleaning service and was a little skeptical, but I called Regina's to inquire about there rates,services ect. So happy that I did! The salesman i spoke with was so helpful and polite. We scheduled my first cleaning, and i was AMAZED at the outcome!!! My home is spotless. The maids were wonderful. I have decided to have them come back on a monthly basis. They have made my life so much easier. Dont believe all of the negative reviews. Im glad I didnt!!

momof2inhoboken

10/05/2009

Provided by Citysearch
Overall
Don't believe everything you read

I was looking for a cleaning service because I recently had my second child and needed some help around the house. I looked into this very seriously because I would basically have strangers in my home and I wanted to make sure I chose the best..well it was very hard because finding positive reviews on a company was nearly impossible. People only seem to post when they have a negative experience. Well after some leg work I decided to go with Regina's and I am SO glad I did. The girls did a wonderful job and were very courteous and receptive to all of my requests. The cleaners showed up when they said they would and by the way the salesman I spoke to was very nice and gave me all the information I needed. I would suggest this company to anyonelooking for a great cleaning service. Don't go by all these reviews...if you have a good experience be sure to let people know. That is exactly what I did.

People Also Viewed