Trash experience. My nails broke off completely after less than a week of leaving their salon. I came back to ask for the to fix them and the owner was extremely rude. They started to fix my nails and then the owner started bashing me in front of his other customers. When I politely told him that wasn’t proper customer service he began cursing about how it was his shop and so forth. He told me to shut the fuck up or get out. Had his nail techs been skilled, this review wouldn’t have been necessary, had he been a good businessman, this review wouldn’t be necessary, they whole establishment is trash. I wonder if all of them are licensed.
2024 Center Ave Ste EFort Lee, NJ 07024
Trina does amazing job with nails & eyelashes... You must come here ❤️��������The service is excellent..
TERRIBLE nails and even WORSE customer service. Steer clear!I got my nails done here to go away on an overseas trip and 2 days later they were a complete mess. I called to explain I was going abroad and would not have time to go in and get them fixed and the man on the phone reluctantly said that if I came in once I had returned they would "sort something out". Therefore I had to pay to get a brand new set only 2 days after getting them done. When I went back in on my return I explained (I showed my receipt along with a photo of my nails next to my airline ticket with the date showing it was only 2 days later and proving I had to leave the country) and they completely shrugged it off. The woman was incredibly rude and condescending, she also kept raising her voice which was not appreciated at all. They did not offer to re-do my nails even though I WAS a returning customer and clearly dissatisfied. I will not be back, great loss of business for them.
I went in on a Friday to get a pedicure and my nails wrapped. By the third day, the wrap on all of my nails had lifted and we're ready to snap off. Since this was my first time getting this type of nails done, I decided to go in and ask before submitting my review. I showed them what had occurred and asked how long should the wrap typically last. I was told up to 2 weeks. This clearly wasn't my case! For 50 bucks and an extra 20 for tip I would have expected for my nails to last longer than 3 days or at least some sort of apology or discount on my next visit. I don't plan on coming back to this place and hopefully by me submitting my experience, this doesn't happen to someone else. I highly recommend NOT to select the nail wrap if you should decide to go there.
I had a horrible experience there. I went to get my eyebrows done. I waited patiently until the lady was finished with other girls nails when she called me I went to the room with her and she before I finish sitting down she was already blowing on the wax before looking at my eyebrows. she rushed and did them. They are pretty bad it looks like a sloppy clean up job. then she walked out the room and turned off the light while I still sitting there examining my eyebrows horrible horrible horrible customer service. If I could rate it 0 stars I would. I am very patient and don't mind waiting but don't rush because other people are coming in. Highly disappointed.
Nice salon that's lacking the right attitude. They'll rush you out in a heart beat.
They need to learn what customer satisfaction means. The client is paying for service so has all rights. There attitude is terrible very unprofessional. They hang out on the pedicure chairs which is disgusting.