I've always had good service from these guys.. I think the 2 bad reviews are written by one mad person.. Something that happened over 5 years ago with 2 dresses bought from 2nd hand store?? Really, I would spend that aggravation on something else;; And no, I am not an employee, never worked there or even know the people.. My entire family use their services and are happy..
I have rarely had such poor service from any business. At this point, I have no intention of supporting this business in any way financially and will do my best to discourage anyone from doing the same.I called Cachet Cleaners Mon 9/24/12 about having two dresses drycleaned (bought for Halloween at a thrift store for $10 total, one a plain black dress, one a gaudy but colorful one, both reeking of cigarette smoke). Over the phone Won Kim quoted a price of approx $10 ($9 and change). Before leaving them, I asked Won Kim again in person, as no prices are listed in the store. She again said the $9ish price. I had to ask twice if this was together or separate before she indicated the price was per item: not as good as the initial quote, but still reasonable.I returned Fri 9/28 to pick up my items and was given an $80+ bill. When I asked why, Ms. Kim responded "fancy dress cost more." When I brought up the original quote, she denied it and began shout in loudly, in mixed english and her native language, snatching the dresses and saying she'd just go throw them away. I insisted to speak with the manager, at which time Won Kim, still yelling, slammed her cell phone into the front desk.Owner Joey Kim (relation to Won Kim unknown, but the cleaners is apparently family-run) replied to my complaint that 1) Cachet's pricing started at the $9 price but could be much higher, though not mentioned in the store's signage or when I dropped the dresses off, 2) I must have misunderstood Won Kim, who was still yelling in her native tongue while I was talking to the owner, 3) if the dresses were just $10, I should just go buy new ones, and 4) Won Kim was telling him "a completely different story" that he'd have to check out. Joey Kim said he was out of town, but first thing the next week, he would look at the dresses and call me back. Joey Kim did not call me back. A week passed. Finally, on Fri 10/6, I managed to a number for him from one of Cachets other employees. Joey did not apologize and furthermore said he could bring down the price to $40 for the two dresses, but would not honor the price Won Kim had quoted before.
Absolutely worst dry cleaning ever! Took rug there and paid 150.00 for cleaning. Got it back and there was mud on the edge and it was not cleaned. Never use them again!