731 Stoneridge Blvd, Jefferson City, MO 65109
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First time I have used salon for my dog. After the 4 hours they told me it would take at most, I came in. Was told she didn't like dryer so taking longer.I Said that was fine if she's little damp. They handed me receipt to pay. ( never got it back) then they brought her up and she was visibly upset. I looked at her eyes and they were blood red including lids and in corners. I asked girl what happened. She said it was from pulling on leash. That's BS cause my dog gets excited and pulls on leash with me and her eyes NEVER looked like that. Then she said she got shampoo in her eyes. WHAT!!! WHAT KIND OF SHAMPOO ARE U USING?!! Every dog shampoo I've used is gentle and won't hurt your dogs eyes. Furthermore, I am EXTREMELY careful about her eyes when bathing her. When I asked to speak to management they were too busy. I left store. When I got dog home and looked her over better I realized her collar was put on twisted and tight enough that I COULD NOT put 1 finger under it and half her nails not cut and however trimmed her back legs CHOPPED it and she looks ridiculous! I have used this Petsmart for all my animal needs for years. I will tell anyone I can reach about my experience and will never step foot in that store again. I feel so bad that I trusted someone with my dog ( whom depends on me to keep her safe) and she endured 4 hours of who knows what kind of treatment.