My husband and I purchased a car from this dealership, they put a new engine in right before but less than a year after purchasing it the motor totally locked up going 70 miles down the interstate. Very long story short, it has been two months since this happened and they have been giving us the runaround and are not taking any responsibility for what has happened. They have been incredibly unresponsive, uncooperative, and unhelpful. Now my husband and I are now out thousands of dollars and money for a rental car for two months because they were not able to assess, diagnose, and help us properly and promptly. We will NEVER purchase another vehicle from this lot, and we will strongly discourage others from doing so as well.
We always buy our new vehicles from this place. They always go the extra mile to make sure that you r satisfied and happy with their service and your purchase!
Excellent sale staff, and put in extra effort in order to give me a satisfied trip to their dealership. The detail crew was quick, and service always get's me in and out on oil changes. They make you feel right at home every time. Great folks! highly recommend doing your auto shopping with Ford of Jasper.
The sales contract for the purchase of my vehicle stated the second key would be mailed. This vehicle was purchased on October 31, 2015. As of December 29, 2015, the key has still not been mailed to me. The business owner will not answer my phone calls or texts nor will he return messages left.The owner sold us this vehicle without a clear title. We have been told by the AL Motor Vehicle Division that this is illegal. We do have a clear title now. It was issued five weeks after the purchase. We are still considering legal action about the sale because the owner either lied or didn't respond the five weeks we waited on the title and he will not uphold the sales contract.
This is a great place to buy a new Ford! Great deals and nice people! Also, the service department allows walk-ins.
This is great Place to buy a vehicle. They truly car about what they are doing. Kathy and Holly helped me and my husband when no one else in town could. I can't wait until it's time to trade.
I went to this place and was greeting by a salesguy named Cantley (pardon my spelling). Very nice young guy, but he couldnt help me on my first visit. BUT, the next day, he called me back with exactly what I was looking for. I drove an hour to see this truck (2007 Dodge Ram 1500 quad cab, creme color) and bought it. That being said, I usually have low expectations of dealerships, but this one did change my mind. I cant say enough about the salesman Cantley. He communicated updates to me on a trouble that my vehicle had and kept me up to date. This guy was nice, professional, and eager to help me. Yes, he got a sale out of it, but I genuinely feel he was genuine and eager to help me. I cant say enough about how good he was to us. On a scale of 1 to 10, 10 being highest marks, I rated Cantley a 10 in my book.With that said, it wasnt just him. The service manager (cant remember his name) was good also. He knew the vehicle I bought had one issue and he had no issue resolving it for me, at no cost to me. He told me he knew the issue was there when it came in, and he would fix it on their dime. That, to me, gained trust that I have not given to other large dealerships. One more thing. While they were resolving the issue on what I bought, they offered me a loaner. I did not ask, they offered (Cantley did). He pulled it around, asked if it was ok with me, and I was on my way. If you are looking for a vehicle in the Jasper area, go see Cantley.
I have bought a few cars in my time. I have always felt like a gold fish in a shark tank when I would enter the car lot, but this experience has been very pleasant and I was delighted and happy when I drove away in my "new" 2007 Trailblazer. If u want to get the vehicle of ur dreams and want to be treated with dignity and respect with out pressure This is the place to go to. The owners name is Jimmy Woods and he is a cool dude! I will be back when I'm ready for another car, I already have cousin's going to him to get their "new" car.
They are so friendly, and ready to serve. Customer is the king here. After you buy your car, you are still treated like royalty! Service department is also completely customer oriented! Bought three vehicles here...Wouldn't buy anywhere else.