I was very disappointed with the outcome of my hair. I have been going here for several years and have always been pleased with the results. I went in to have my hair cut and colored. I asked for shoulder length with layers. I had no layers put in my hair my hair was gapped and hair that was 1 to 2 inches longer in the back. I had color done and it is already gone. This was just from this past Saturday. I spent 3 1/2 hours in the salon. To say I'm upset is the least. I went to another salon to have my hair fixed. This stylist couldn't figure out why they would have someone cutting and coloring hair when clearly they do not know what they are doing.