I ordered a family meal with 11pcs of chicken and 3 large sides and 6 biscuits because I had a coupon for $24.99. I live 13 miles away and I got home to find, I had 9pcs of chicken, 3 individual small sides and 6 biscuits. This would be enough to give each family member a teaspoon of each side. I called to complain and "Mary" just wanted to have me come back to the store to replace the 3 large sides. After arguing with me for several minutes she agreed to replace the whole meal. So today 2 weeks after this incident, I decided to pick up my replacement meal. The store General Manager was EXTREMELY RUDE to me at the drive thru. She said she would replace the chicken and only 2 sides and 5 biscuits BECAUSE that's what it said in the book. She ended up yelling at me through the drive thru speaker. Needless to say I drove away without my meal. I will Never spend another cent at this restaurant again. They have the poorest level of customer service I have ever encountered. I recommend you go to KFC. I wish I had because they honor Popeye's coupons. I would give them no stars if I could.
2430 Fulton StJanesville, WI 53546
From Business: Cracker Barrel Old Country Store is a chain of family restaurants with one of its locations in Janesville, Wis. The restaurant offers home-style country food and …
As a man from the South I can say this store did everything right. The food was hot, tasted wonderful and our order was right. The employees were all smiles and seemed as excited about the store as we did. Excellent experience.