I have never had such a horrible experience as a customer. When I first went to this store to turn my phones in for the buyout promotion there was no problem. I was told to return in 48 hours and bring in my previous providers bill. When I did the first person I spoke to gave my papers to anothe person who was helping a customer. I proceeded to wait for over an hour and when the guy finally spoke to me all he said 'oh I don't know why they told you that we are no longer able to submit your bill, you have to do that on your own" and then sent me on my way. When I then tried to do it myself one of the phones serial numbers wasn't registered. I called the store and they said come back. I explained what happened the last time I was there and then was asked to hold to then be HUNG UP ON. I will never go to this store again!