It was my first time using Enterprise and from the moment the shuttle picked up my family and I from the JFK airport it was a pleasurable experience. The staff at the Jamaica office was great. She was was very patient, knowledgeable, and conducted herself very professionally. The staff at our drop off location at the Newark airport was also a pleasure to work with. A positive rental experience all the way around. Enterprise has earned my business and I will definitely use them again.
I usually rent car through Budget and this is the first time I rented through Alamo. I had a wonderful experience with Alamo and would love to switch to Alamo. I had made a reservation online on budget site to pick-up the car at JFK airport for 9am however on check-in, they told me the car is not ready and they are sold out. They also told me that my pick-up time was 9pm in the system and they will have the car ready. On checking my reservation, I saw it was for 9am so not sure how in her system it was 9pm when online on budget site it still showed 9am. Anyways, I had a transatlantic flight and all I wanted was to get home ASAP and budget didn't have any car. They suggested to call in another agency which can drive us for $400 which is way expensive. I walked next door to Alamo and was able to get the car in less than 10 mins and walk out of the parking lot. At budget it generally takes 15-25 mins for paper work setup so was pleasantly surprised with Alamo's streamlined process were I was out of the rental office in less than 10 mins. Thank you Alamo team, you guys rock.
Of the car rental services at JFK Airport, national is the best. I have had only pleasant experiences with this car company (at many airport locations), including my recent reservation on January 27, 2017. The representatives are always helpful, the car selections are great, there is never any wait time - except for the car or two before me at the gate. The other companies should model themselves after National Car Rental
My experience is great. Llamont from Enterprise offers good service. I rent from this location all the time. There are several car rental companies. Enterprise is the one I chose the most often.
I have been a loyal enterprise user for years, however I had an unpleasant experience over Christmas. I mistakenly chose "Manager's Choice" which ended up being a pickup truck. I admit I chose the "Manager's Choice", but I would definitely not have chosen that if I knew it could be a pick up truck. That was certainly not communicated, upon making my reservation; we were forced to then "upgrade" to a standard sedan (which by the way was not in great condition). This ended up costing an additional $200. After this experience, I hesitate to use them again.
Great service and selection. Workers were extremely patient while I handled an important call. No hassle or fuss. Outstanding!!!
I used that location twice and both times were horrible. I will never use that location again. They need better management .
This agency was able to meet my needs and went out of the way to make me happy! Everyone at the facility was extremely helpful!
Best customer service, I even decided to upgrade the car without a problem, Andy G is te best! Wonderful experience
Best customer service experience, everyone that I had dealt with had the best attitude and were extremely helpful! Highly recommend this location!