I have always had the best experience with this company, great folks, great products, amd always very happy with all my rentals...I highly recommend this place 6 STARS!!!..
Serving the Jacksonville Area.
From Business: Magicians and Magic shows have long been a favorite entertainment option for kids' birthday parties, corporate events and special occasions. Local Magicians of Ph…
Serving the Jacksonville Area.
From Business: Singing Telegrams & Celebrity Impersonators For You has the perfect singing telegram or celebrity impersonator for your special occasion or holiday celebration he…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
I have had the most “interesting” experience today at my niece’s birthday party at Jump In Jax in Jacksonville NC. The party had been planned for 20 kids, but fifteen minutes after starting time, no other kids were there yet. The parties there are not cheap. The “deluxe party”, featuring “Frozen” decorations and a young woman dressed as Queen Elsa cost $425. I asked if we could speak to the manager about the price of the party, since she was going to have a lot fewer guests than were planned for. The party hostess reached her on the phone. I’m actually not sure if this was a manager or the owner, from the conversation it sounded like the owner, but I don’t recall her saying or giving me her name. I tried to appeal to her possible sense of good business practices in a small community. She complained how she had to lay out the cost of the decorations and food and table ware and wasn’t really making much of a profit. I challenged this because I have bought many the party decorations and food and can’t see how this could be true. My high estimate for this, including 2 employees time for 2 hours is about $225. That is still a margin of $200 dollars. You could argue about the cost of the recreation the kids would have access too, but the place is already open and running, whether the kids from this party are there or not. I only wanted to negotiate. OK. I was probably venting because we were upset about the turn out. But I didn’t threaten not to pay, I didn’t say anything insulting or rude, I didn’t even raise my voice. The women cut off almost my every attempt at a sentence. She didn’t even try to hear my side. THEN SHE SAID SHE WAS GOING TO CALL THE POLICE, AND HUNG UP ON ME. Interestingly, the police never showed up. I guess she was either bluffing or they had better things to do. So the party went on. 6 children did eventually show up. And there were 10 adults who ended up eating pizza and cake so at least it didn’t totally go to waste. Although the pizza was cold by this time. The party hostess and other staff were all very nice. And I’m sorry if the ordeal made them uncomfortable. “Queen Elsa” was very charming and sweet and my niece seemed to have a good time. We asked to see a copy of the contract to verify the terms and the price that had been agreed to. This was not brought to us until more than 2 hours after it was requested. When I went to the desk to pay the balance, the clerk said she had to speak to the manager/owner again because she was planning on charging us extra because we had stayed in the party room longer than 1 hour. Most of the children had left before this, but the adults had stayed in the room talking. NO ONE HAD ASKED US TO LEAVE. The staff was still cleaning up the room and we did not appear to be in their way from what I could tell. I told the clerk I had no intentions of paying anything extra. She had a phone conversation with the owner/manager and apparently this issue was resolved. I was even more appalled. This manager/owner has absolutely no customer service skills. She may want to invest in some if she plans on staying in business. This is a small town that runs by word of mouth and she isn’t building any bridges with this type of behavior. Buyer beware, and have your next party somewhere else instead.
I rented a bouncy house from them and at first I was skeptical because it was family owned but when I met them they are the sweetest people I've ever met. We rented for my daughters 2nd birthday last year and they came at a reasonable time to deliver and the next morning they came at a reasonable time to pick up. The kids enjoyed it so much we are going to rent from them again :)