The owner is very rude. I went in to return some hair that I had purchased the same day and she was making smart comments about the hair to one of her employees. I'm standing at the register listening to her and I ask her if I can just exchange the hair and she just stares at me and giggles. I was planning on exchanging the hair for something else but after she brushed me off I just got a refund and went to another beauty store.
2015 Gum Branch RdJacksonville, NC 28540
From Business: Alexander Cheveux Hair Extensions (Brazilian & Peruvian Hair Extensions) are distributed to give length, luster, and chic appearance to your desired look or style…
Love this store and the customer service is far better than I've ever experienced in any Sally Beauty Supply stores.
The people here do not know anything about the products they sell. They are uneducated on what you need and what you don't! They will scam you into buying expensive stuff you don't even need and they tell you that you are all set and that it should be everything you need and when you get home to dye your hair you don't even have the right stuff. It's happened to me twice!
I Shop at Beauty Depot periodically love the wide variety of things they have to choose from..I think its the biggest beauty supply in Jacksonville!! I haven't had any trouble with any employees until one afternoon me and my daughter walk in then store..instead of being greeted with an hello two heavy set woman are looking me and my daughter up and down with dirty looks ..it seemed one had made a joke or a comment about us because they started laughing hysterically while still staring at us.. it made me feel a a little uncomfortable..but i kinda brushed it off and continued shopping... then i overheard the lady that was at the cashier say As CLEAR AS DAY (THERE RATCHED) and broke..Now I'm not that young ..but as my daughter tells me Ratched is NOT A GOOD THING..as they continued doing (NOTHING) they did not ask us if we needed HELP one TIME..I've never been TREATED LIKE this in this store before Where someone makes me feel like that.. Instead of putting everything back (LIKE I SHOULD HAVE) i proceeded to check out..I ask the the heavy set cashier here name.. with a smirk on her face SHE REPLIED JAIY and that she also is THE ASSISTANT MANAGER..This Place will never get another dollar From me or anyone i Know ..because ill be sure to let them know about this place..How I'm I going to shop at a place were the management is so unprofessional!!.. I would expect that from lower grade associates.. but not management!!.. That is so trashy to be in a position of power and carry yourself like that !!!!!!!#TERMINATION..then maybe we can come back!!
I haven't had a problem with poor customer service from the Asian woman. She has always been polite and helpful, unless she is on the phone. However, her staff has usually stepped in to help. The only issue I had was buying the wrong hair for my daughter's twist. But I will chalk that up to me not following the youtube vlogger's instructions well enough. They are cheaper than the other places in town.
If you wanna deal with an ignorant staff and management. Do not give this place your hard earn money. Some of the Employees were very rude show poor customer service and the managers wife (Asian woman ) has no respect . you come through to check out and shes unwelcoming looking at the ground until i say hello. very racist place gives the minority employee the bare minimum.... bottom line if you wanna deal with being dissatisfied waste your money here if no I would recommend sallys beauty lol