What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
917 Lejeune BlvdJacksonville, NC 28540
From Business: Bear Wheel Aligning & Radiator Service located in Jacksonville, NC provides quality auto service. Our services include: - Wheel Aligning - Wheel Balancing - Brake…
My husband and I went to Jiffy Lube in Jacksonville for signature oil change. They were super fast and nice. When they were done, they even opened t…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I could not add a owner response so I am adding one here.Now I would like to tell my side of this story. Jennifer drove her car to our shop on May 1, 2013 for check engine light on, hearing water sloshing and water in passenger floor board. Also sometimes it would over heat. First of all we ran a scan diagnostic. The cost for this is $70.00. There is a sign posted in my office stating this. We found code P0301 for #1 cylinder missfire. Checked the ignition coil and spark plug. They appeared new. However, where she had these installed, they did not add dielectric grease to the spark plug which caused this missfire. We added the grease and reinstalled plug. Then cleared the codes. The car did not overheat with us. Checked cooling fans, because she was told they were not working, They are working, but her oil light kept flickering which she knew about. This can cause a car to overheat when it is abused from not changing the oil and the car loosing oil pressure from time to time. Her ac drain was stopped up and we did try to clean it out with a wire hanger (even the dealership uses this) As we explained to her, there is a repair for this. 02 Mits Galant are known for this problem. But once you make the repair, it backs up the water in the drain tube and drips on the drivers feet. Charged Jennifer $70.00 for all of this and $39.42 for an oil change. Then she called and had her car towed in onJune 12, 2013.(keep in mind she drove it in the first time) She said her car keeps cutting off, hard to crank and the check engine light was on. We ran another scan diagnostic and found codes p0102 vaf circuit, p0113 intake air, and p300 for random missfires. After checking her mass air flow sensor we found it was bad and needed replacing. Called the customer and she was immediately mad because she thought it pertained to the last time her car was here and it should be free. I tried to explain it was not the same thing, but she did not want to hear what I had to say. She was the one who got defensive and wanted her car. I told her she owed us $35.00 for the diagnosis and then she went off on me on the phone. So at that point I did get defensive. I don't understand why people have to be so nasty. I do understand we are not going to make every customer happy, but I am proud to say 99 percent of our customers love us. I hated Jennifer felt she had to report this with such anger, but that is her right.
More people should know about this place. I'm lucky to have read the reviews and decided to have them help me out with an issue I have been having for some time. I was told by another shop that I needed to replace my ac compressor, when in fact that wasn't what was causing the problems. Not only are they're labor charges the cheapest I've ever seen...but they can get parts that you need cheaper than you will pay at most auto parts stores and make sure you aren't over-spending. They are courteous, professional, and flexible about scheduling. I highly recommend this shop to anyone that needs car work and I will be returning if I ever find myself in need of automobile assistance.
I've been going here ever since I moved here. They are a wonderful family owned business. So friendly and honest. Their prices are fair, not totally cheap but they back up their work with a warranty. Even just after my warranty expired they totally hooked me up. I've had some friends say they got a better deal other places and could do it their selves cheaper but that, to me, is asking for a headache. Of course you get your parts cheaper if you buy them yourself. You get food cheaper at food lion than a restaurant and if you cook it yourself right? and is it a surprise the chef don't sell you the food at cost? For the service I have there it's so worth it.
Allen's Auto Care shop is the best I have been to since I have lived in Jacksonville NC their establishment is professional and always takes good care of me. I always receive courteous service Tina has never been rude or impatient she has always shown great hospitality when I come into the waiting area. The prices are phenomenal and their services I have found unmatched by any other repair shop. I know I can trust this business to not only take care of my repair needs but also appreciate me as a customer. This is a great repair shop I highly recommend to anyone with care needs here in Jacksonville NC.
Most tire repair services around here close around 6 or 7. Merchants was open til 8(although they had a skeleton crew). One of my tires was leaking slowly and I couldn't find out why. I had conducted a soapy water test and thought it might've been the valve stem(a common problem). After calling them at 7pm, I asked if I needed an appointment for this minor issue. They told me to come right in and were able to get the issue resolved in 15 mins after removing the tire and cleaning it. I had mud that seeped into the inner lip causing it to slowly leak air. Worth the $20. Excellent service.
Very professional, very nice, and very helpful. As a girl the though is always in the back of my mind that a mechanic might be taking advantage of the fact that I don't know much about cars, but I did not feel this way with D&S. The owner was very nice and explained everything to me and showed me the problem. The labor rates are the same if not less then most places in Jacksonville and surrounding areas. The total bill was reasonable, and I told him to fix what needed to be fixed and my car has been running great since. I would definitely recommend them to others.
I was very satisfied with the level of service I received at Merchant. One of my tires kept losing air pressure, so I took it into Merchant to get it looked at. Turns out I ran over a nail, so they quickly fixed it for me and didn't charge me a penny. I had bought tires from them several months back, so it was part of their complimentary service. Their staff is professional and friendly, and their waiting area is nice and clean. Merchant tire is my "go to" tire center in Jacksonville, I highly recommend them.
Merchant tire on Western was awesome. Had the misfortune of catching a screw in my tire. Within an hour of getting to the store, my truck was done. The staff was friendly, fair, and attentive. They really helped me out in a pinch and at a great price too! They offer military discounts. Let me just say with the deal i got, i went and bought the whole shop donuts (it is a rarity to find this in Jacksonville). True old time business where quality and customer satisfaction are superb!
The customer service representative that I spoke to was not friendly. She talked as if she had an attitude and wanted me out of there as soon as possible. I had an oil change done, they called me and told me I needed some new tires and I also got those taken care of. The work was done quickly, but I was never quoted a price or told how long it would take though. Overall, I don't really like going to this place, but it's a hit or miss thing.
Had brake work and an oil change on different cars and they were quick, courteous, and just plain awesome! Both jobs were rather short notice and they got them done the same day with no problem! Both cars were from 1996, an Oldsmobile and a Buick. We're very grateful to have them as our mechanics. If only we could find a vet that was this good!-LaPointes
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.