Created an account just so I could post about how terrible of an experience Fletcher Medical Supplies has been. They misrepresented the cost of my transaction and then have been an absolute nightmare when trying to resolve the issue. You're better off using a different company. The customer service has been terrible and looking around the internet, it looks like others have felt "cheated" by their practices as well. Do not use.
Preparing for hurricane Irma, ordered canulas and tank carry bagon Aug 19th. Sept. 8th, operator can not tell If order has even shipped. Aug. 31st I asked to get two extra tanks of oxygen to have for the hurricane. I was told no problem and they would put a rush on it.Sept.5th I was told some one would call when they were coming out. Sept. 8th, besides no idea if I will ever get ordered supplies, I am told they only have to provide oxygen for 24 hours and I am expected to pack up my equipment and take it with me to a shelter.Time to find another oxygen supplier.
I HAVE BEEN A VERY GOOD CUSTOMER OF FLETCHER'S MEDICAL SUPPLIES FOR YEARS!!!!!!!!!!!! AND THEIR PRODUCT IS GOOD!!! BUT THEIR BILLING AND PRODUCT DELIVERY IS THE VERY WORSE OF ANY COMPANY I DEAL WITH!!!! I DIDN'T WANT TO PUT ANY STAR FOR THE COMPANY!!!!! I WAS WITH "PUBLIX SUPER MARKETS" FOR "40 YEARS" A COMPANY THAT DOES THINGS RIGHT FOR THEIR CUSTOMERS!!!! "I RATE "FLETCHER" TERRIBLE IN ALL AREAS"!!!!
I have been using them for several years for my son's feeding tube supplies and formula. I have never had a more amazing supply company. Before we moved to Florida I called around and found All About Pediatrics. They were kind from day one. We told them exactly what we had been getting and they told us exactly what to ask for in a script. They made sure we have a spare pump in case of an emergency. I usually always get our deliveries next day. I would recommend them to everyone who needs medical supplies for their children!
DO NOT USE THIS COMPANY! Terrible customer service. I tried to pay CASH for a custom hand cycle for my wheelchair and Stephanie at FLETCHER MEDICAL in Jacksonville would not even return my calls I don't think they want to work with disabled people they just want you to pay them for their lack of service. TERRIBLE unprofessional, lacking in every way.
Incompetent, unprofessional, uncaring. Constant turnover in staff every few months. Trashy office, wires everywhere on floor, service reps always eating, partying, food everywhere. Only goal is to sell, sell, sell, make money. Customer care after the sell is void. Mgr claimed business sold 3 times in 3 years. Mgr said no records of purchases past 12 months. Jax office is very repulsive. Staff told me I lied, never purchased CPAP there. I had my receipts. Staff lied, told me no rep ever visited my home. Staff lied, stated no males every worked for company and visited my home as a tech or any other position. I was more than insulted. My dr also has difficulties with this company and prefers another DME. Talked to Owners, Senior Management. Got no where. Same indifference. Customers should never be told they are liars! and insulted! I have my records and checks and receipts and invoices from them.
I have used Diabetic Supply & Support a number of years for my son diabetic supplies. Holly & Christine are great to work with! Because of change in insurance we have to find a new supply distributor which stinks, but the last few years have been a blessing!! Thanks for what you do ladies, you both will be greatly missed. ~Lisa
I bought an Invacare "Extra" wheelcahir here. Will not go back. Service was terrible, they double billed the insurance company and also billed me!!!DO NOT USE THEM!!! Jim D.
Called number and received the message that number has been disconnected. Are they out of business?
Horrible customer service. Tried to get a rental wheelchair fixed and was told they converted it to purchase and it was our problem even though we had been given used equipment to begin with (Rep even stated they do not have to provide new equipment to customers ) Will never use or recommend this company again