I only use this establishment for the Pharmacy. Not any more!! The customer services is AWFUL! There is one lady in particular who has the worst attitude I have ever came in contact with. Seems that she wakes up with an attitude everyday!! I really feel sorry for her but I will be spending my money else where. Sorry to the rest of the employees but it's not worth the trip to have to deal with her any longer. Please remember that customer service is EVERYTHING, most important, Your Job!!! Without customers you will go out of business.
This pharmacy is the BEST! They've always been prompt with filling and mailing prescriptions, and they have great personable customer service! The staff know of the most updated rebates and every order I've placed has been HASSLE-FREE! Even when it was Thanksgiving week, the representative KEELEY was so helpful and hard working! She was super knowledgable and did a fantastic job, making me want to only use QSP forever. Thank you!
I was referred to QSP by my doctor's office. They submitted the prescription to QSP and Keeley called me to get the ball rolling. This was a quite expensive medicine but Keeley did some research, contacted my insurer for pre-authorization and found a coupon! It was a great savings all around and I didn't have to do any of the work...for a change! Kudos and many thanks to Keeley and the QSP team!
This place is amazing. I tried to get a different pharmacy to fill a prescription and were unsuccessful for three weeks. They got it done in one day thru drs office and insurance. Absolutely love this place.
The staff is very friendly and helpful
Thank you so much to Jackie for being super patient and caring with me. My daughter's prescription arrived extremely fast also.
Quality Specialty Pharmacy is fantastic! I just found out about this company from my daughter's dermatologist, who highly recommended them. It's great that I can just call for a refill of a prescription and it will come to my door in 1 to 2 business days! I also like that they ask if I want to sign for the prescription. The people who take my calls are always so polite and I never have to be on hold for long. I am a very satisfied customer!
Great service! Pharmacist and staff really attended to my needs. One of the best independent pharmacies in Jacksonville!
Avoid this pharmacy!! The employees could care less how long you wait. They do not do what they say they will. I was told my RX would be ready by 5pm, I called & they had not even started it. I called back at 8:45pm & was told it would be ready at 8:30am the next day. When I got there again it was not ready. I waited 30 minutes for them to fill it. CVS should fire everyone in the pharmacy & hire people that want to work. It is clear to anyone these people are there for a pay check, not to help their customers that are ill (or they would not be there). If this is an example of America's work ethics it's no surprise why this country (keeping politics out of this) is going down hill. I have been in here before when there was a line of up to 12 people waiting to pick up their prescriptions. Nothing moves fast about these folks except when it's time for them to get off work, then I'm guessing they come to life. I've not talked to anyone in the pharmacy that cares about their customers. I agree 100% with the other review, AVOID THIS PLACE, it very well could be the worst pharmacy in Jacksonville. As for the rest of the store the employees are friendly & helpful. I would give them 5 stars for their efforts & the way they treat customers.
Great service! They worked with the Dr.'s office and insurance to get my son's medicine approved. Then shipped it out the next day.