This is the most unprofessional car dealer I have ever dealt with the old ass man using racist terms got mad because I found out they were trying to scam me. I've had the car a month and they never registered the car, the old ass man is a racist and Brooke is becoming the the same. Please do not deal with these people it is a night mare, if you read this please post it on every media that you can. These people do not need to be in business
Hi, we bought car from here about around year ago from here and it within a half year had been nothing but trouble. First off we asked the salesman before bought if it ever was wrecked and if had any salvage title they said no and never wrecked. So we trusted them since seemed nice and honest and with in 24 hours engine overheated and they had replace it but they tried many different attempts to fix the miss fires and shaking and overheating before a month later having to replace engine with another used one. Plus then we paid to have car fax and said car was in a wreck and hit hard in rear of car at 60 mph per hour which they said never wrecked, and bottom of car seats that are metal rails move seat up and down are full of rust never seen that on any car before that I have owned. Plus many other car problems. So I paid 10,000 for this car and needed another engine again. Don't buy anything from this dealer. Plustalked to there mechanics who tried fixing car and they said they never saw car to look at before it was sold to me. So they just sold me car without seeing what was wrong first. Later even a sales guy told me that car never was seen. Shame on this dealer
We came to a mutual agreement about the vehicle I purchased, seems there were problems with an employee
From the free/cheap transfers so you can select from even MORE than the TONS of cars on their lot, to the low pressure sales model, to the very fair purchase prices offered on our two vehicles, to the super friendly, helpful and accommodating service staff, I can't say a single negative word about the Carmax location on Atlantic Blvd in Jacksonville. They sold me a GREAT Jeep at a fair rice, no haggling or pressure whatsoever, then when I had a minor issue with the navigation function on my stereo, they easy peasy ordered a whole new unit, even though the Jeep is out of warranty by just a few months. I was fully prepared to be told that it wasn't covered under the 30-day limited warranty that comes with every car at no extra cost, but without so much as a bat of an eye, they handled it amazingly, and I couldn't be HAPPIER! I can safely say that we tested every area of the CarMax business model...having our cars appraised with no intent to trade: they offered us at least as much, if not a bit more than we expected after researching Kelley Blue Book values; transferring the Jeep I finally decided to try, and getting it here in about half the time they said it would take; meeting my sales consultant Barry Vonderau in person and finding him to be a relaxed, easy-going guy with no intention of pressuring me to buy, no follow-up calls to hassle me into hurrying my decision, no typical sales tactics whatsoever, just friendly, helpful and NICE! The 30-day warranty works like they promise, and the service staff (Hal in particular) is very, very friendly and easy to deal with, no frustration or pressure or weasling whatsoever...just upfront openness to address the issue and provide a solution, one that I was VERY pleased with and not at all expecting. I keep waiting for the other shoe to drop, like this place can't possibly REALLY be this good...but this may be the ONE TIME that if something seems too good to be true, it really might just BE *that* good!
They are nothing but shady. I bought a car paid in full on owed tag fees and only a month after it's being down and needed a new transmission. Got that. Told the owner is sg motors and then the motor blew so I got a new motor and not even a week after it's fixed I wake up too my car wrongfully taken and I'm supposed to pay 1000 to get it back? They are nothing but frauds and should be shut down
I wish I could give it 0 stars, just about every car this places sells is a lemon. I personally have bought two cars from them, wish I would have gone with my gut and went elsewhere for the second one, the first one the transmission crapped out on me before a year, and i had to replace the ac compressor, all hoses, water pump, and a few other things all withing the first month of having it. Second car water pump, ac compressor, thermostat, starter twice, I take manifold gasket and now the head gasket, have not even had it 6 months. Yes, they will work with you on payments and repairs, but what ever you may have saved by choosing them, you spend double if not more on the vehicle. I am not the only one either! All day long you see cars leaving the lot and days, sometimes hours, later that same car is pulling into their mechanic with the car smoking, or being towed in. It is ridiculous, they need to be put out of business!
Excellent experience. The cars are very clean and smell good. The way a car smells to me is very important because I don't want my 2 year old breathing in stale cigarette smoke or pet dander from peoples pets. I was trying to decide between 2 different cars. Took them both to have them inspected. They both passed inspection with only one of them needing an alignment. Ori had the alignment done right away, and my purchase was smoothe sailing! Jennifer did the paperwork and the guys washed the car for me and put gas in it. I am very satisfied with the customer service I received and the vehicle that I purchased. I will definitely recommend anyone I know looking for a car to go to K & O. You guys are awesome!
Bought a 2002 lexus from him. Claimed to be fully loaded good car. Road good the first day. Second day started making noises like it wanted to cut off. Went and had it tested picked up that sparkplugs were bad. Ok bought the plugs still making the noise. Come to find out it had a bad leak on the intake manifolds. Coolant and oil flowing into the engine also missing about 6bolts. Thank God it didn't lock up on me and my kids.
This company is complete garbage. They sold me a 2008 VW Beetle with all kinds of problems that they knew about ahead of time and flat lied about fixing. The battery was garbage but they said that they had accidentally left the lights on. The entire A/C system is completely trashed, but their "mechanic" said it just needed to be charged. The passenger door panel wasn't on correctly but they said they didn't know anything about it, yet somehow now the passenger window doesn't work. Now all of the sudden they won't return our calls or texts. DO NOT BUY FROM THESE PEOPLE.
THE ONLY REASON THEY GET A STAR ⭐️ FROM ME IS BECAUSE I HAVE ALOT OF AWFUL INFORMATION TO SPREAD AND GIVING THEM A STAR IS THE ONLY WAY TO DO THAT! This is the WORST place EVER! I purchased a vehicle from this place a year ago and they ARE THE WORST PEOPLE ON THE FACE OF THE EARTH! I HAVE NEVER IN MY LIFE CAME ACROSS SUCH UNEDUCATED INDIVIDUALS SUCH AS THESE PEOPLE IN THIS PLACE! THEY WILL SELL YOU A BEAUTIFUL LEMON AND PARTY WITH THE OVER PRICED MONEY YOU SPENT WITH THEM AND WHEN YOU NEED TO TALK TO THEM ABOUT THIS PROBLEMS YOUR CAR IS HAVING, THEY GET GHETTO AND IGNORANT WITH YOU! THEIR UNPROFESSIONAL AND UNORGANIZED! WHEN THERES AN ISSUE, EVERYONE IS POINTING THE FINGER AT EVERYONE SO YOU’LL BE GOING IN CIRCLES! THEY ARE A RIP OFF, THEY CAN CARE LESS ABOUT YOU AS LONG AS YOU GIVING THEM A DOLLAR, THATS ALLVTHEY SEE OR HEAR! THEY GET THEIR CARS FROM THE AUCTION AND SELL THEM WITHOUT CHECKING THEM OUT, 99% OF THEIR CARS HAVE SALVAGED TITLES, THERE IS NO ONE THERE TO HAVE A LOOK UNDER THE HOOD, THERE ARE ONLY 8 CARS IN TOTAL ON THAT LITTLE LOT, THEY ONLY OWN 1 COMPUTER, MAYBE 2 PRINTERS, 1 FILE CABINET, 3 CHAIRS, AND TO ADD INSULT TO INJURY...THEIR OFFICE SPACE IS THE SIZE OF A SMALL BOXED BATHROOM! IF YOU LIKE TO THROW AWAY MONEY OR BETTER YET, DONATE YOUR MONEY TO THE “MY FIRST SMALL BUSINESS/OFFICE SPACE” GO RIGHT ON AHEAD AND NOT ONLY WASTE YOUR TIME BUT DROP A FEW HUNDREDS ON A NICE BEAUTIFUL LEMON THEY CALL CARS! THIS PLACE IS NOTHING BUT A JOKE AND NEEDS TO BE BURNED DOWN AND PUT OUT OF BUSINESS! POOR EXCUSE OF A BUSINESS! I WOULDN'T EVEN CALL THIS PLACE A BUSINESS, ITS A WASTE OF SPACE!