Love the service department your manager and staff make me feel like a regular person and not a numb skull
I talked with them online about a vehicle then they stop responding when I ask to take a look... Afterwords I decide to show up during their listed lot hours to take a look at it. I get there and their hours are diff than online. I call their number and ask "I'd like to take a look at a vehicle you have on your lot" before I even get to say what car out of 60ish vehicles posted I get a reply "Car on lot not for sale" CLICK. He hangs up without even letting me say what vehicle or even a bye. Very rude and not a way to run a car dealership... Especially with someone who has cash in hand.... Guess you don't care about your customers.
Had an appointment for service. I was there on time and my vehicle was taken back promptly after my service advisor took down my info. I elected to wait for my vehicle and my advisor took the time to advise me of their progress on my vehicle. I was in and out in an hour and a half and that included a wash.
My Salesperson, the Store Manager, and Finance personnel, were a pleasure to work with. They made me feel welcomed. They were very polite and professional. They made my experience a joyous one. They were attentive to my needs and wants. I'm over joyed with my purchase. Couldn't be more happier. BIG Thanks to Kushner, Aiden, and Richard.
I want to tell you a story about what happened to my brother. I recently bought a Mercedes Benz ML 350 for $ 11,000 and gave the man if it could be called the amount of $ 10,800 and they gave him the documentation which reflected another amount that was not what he had paid for the car. During the trip home, the signs that indicated the car's problems, in addition to the Check-in, did not go away and for this reason he wrote to the owner of the dealer to ask for an explanation and never again answered his calls or messages and that's why my brother went back to Jacksonville to see if he had a solution when he got there the man was not there and it was not even to talk to him about that problem. At the end I returned to his house and last Saturday we went back to talk to the man and when we arrived we explained that we wanted to make a deal to return the vehicle and that he even returned less money but he did not accept it and everything was because he knew that the car He had problems and the hidden because he is a bandit, swindler and dishonest, who usually do this to customers as reflected in some reviews.The moral of all this is that they should not visit that dealer unless they want to buy vehicles with problems that hide the problems and then they are not responsible to solve it, besides that Mr. Oerti Stermilli is a fraudulent and swindler who must pay for what He does and also his behavior showed traits of discrimination towards us and he himself does not seem to be an American if not an Albanian by his name and his features. A tip for anyone who wants a vehicle that they do not buy in that dealer because it is not worth it for the lack of professionalism and for being fraudulent that they do not give the proper documentation and even allow them to leave the dealer with badges without registration and without the title .
This is the most unprofessional car dealer I have ever dealt with the old ass man using racist terms got mad because I found out they were trying to scam me. I've had the car a month and they never registered the car, the old ass man is a racist and Brooke is becoming the the same. Please do not deal with these people it is a night mare, if you read this please post it on every media that you can. These people do not need to be in business
Hi, we bought car from here about around year ago from here and it within a half year had been nothing but trouble. First off we asked the salesman before bought if it ever was wrecked and if had any salvage title they said no and never wrecked. So we trusted them since seemed nice and honest and with in 24 hours engine overheated and they had replace it but they tried many different attempts to fix the miss fires and shaking and overheating before a month later having to replace engine with another used one. Plus then we paid to have car fax and said car was in a wreck and hit hard in rear of car at 60 mph per hour which they said never wrecked, and bottom of car seats that are metal rails move seat up and down are full of rust never seen that on any car before that I have owned. Plus many other car problems. So I paid 10,000 for this car and needed another engine again. Don't buy anything from this dealer. Plustalked to there mechanics who tried fixing car and they said they never saw car to look at before it was sold to me. So they just sold me car without seeing what was wrong first. Later even a sales guy told me that car never was seen. Shame on this dealer
From the free/cheap transfers so you can select from even MORE than the TONS of cars on their lot, to the low pressure sales model, to the very fair purchase prices offered on our two vehicles, to the super friendly, helpful and accommodating service staff, I can't say a single negative word about the Carmax location on Atlantic Blvd in Jacksonville. They sold me a GREAT Jeep at a fair rice, no haggling or pressure whatsoever, then when I had a minor issue with the navigation function on my stereo, they easy peasy ordered a whole new unit, even though the Jeep is out of warranty by just a few months. I was fully prepared to be told that it wasn't covered under the 30-day limited warranty that comes with every car at no extra cost, but without so much as a bat of an eye, they handled it amazingly, and I couldn't be HAPPIER! I can safely say that we tested every area of the CarMax business model...having our cars appraised with no intent to trade: they offered us at least as much, if not a bit more than we expected after researching Kelley Blue Book values; transferring the Jeep I finally decided to try, and getting it here in about half the time they said it would take; meeting my sales consultant Barry Vonderau in person and finding him to be a relaxed, easy-going guy with no intention of pressuring me to buy, no follow-up calls to hassle me into hurrying my decision, no typical sales tactics whatsoever, just friendly, helpful and NICE! The 30-day warranty works like they promise, and the service staff (Hal in particular) is very, very friendly and easy to deal with, no frustration or pressure or weasling whatsoever...just upfront openness to address the issue and provide a solution, one that I was VERY pleased with and not at all expecting. I keep waiting for the other shoe to drop, like this place can't possibly REALLY be this good...but this may be the ONE TIME that if something seems too good to be true, it really might just BE *that* good!
They are nothing but shady. I bought a car paid in full on owed tag fees and only a month after it's being down and needed a new transmission. Got that. Told the owner is sg motors and then the motor blew so I got a new motor and not even a week after it's fixed I wake up too my car wrongfully taken and I'm supposed to pay 1000 to get it back? They are nothing but frauds and should be shut down
I wish I could give it 0 stars, just about every car this places sells is a lemon. I personally have bought two cars from them, wish I would have gone with my gut and went elsewhere for the second one, the first one the transmission crapped out on me before a year, and i had to replace the ac compressor, all hoses, water pump, and a few other things all withing the first month of having it. Second car water pump, ac compressor, thermostat, starter twice, I take manifold gasket and now the head gasket, have not even had it 6 months. Yes, they will work with you on payments and repairs, but what ever you may have saved by choosing them, you spend double if not more on the vehicle. I am not the only one either! All day long you see cars leaving the lot and days, sometimes hours, later that same car is pulling into their mechanic with the car smoking, or being towed in. It is ridiculous, they need to be put out of business!