Incredible service. We were stranded with a broken axle on our boat trailer. Rick took care of everything and fixed our trailer in the parking lot of the Holiday Inn. We made it back home to Michigan safe and sound.
He is a cheat. Charge for things he didnt do. And depending on the week charge according to customer desperacy. I kno this for a fact. But hey I'm just one guy who depended on cox tire
I bought a axel kit from them they pulled measurements and built my kit. When I received it it had the wrong hardware. The axel was too long. They welded the fender supports on so close I couldn't get my tires on so I had to cut them off. They told me to bring the trailer back and they would fix it.when I came back to pick.it up they charged me another 80.00 for the repairs due to their mess up. Plus did not shorten axel to fit. Horrible customer service.
I purchased products from this outfit and they don't stand behind their equipment. All their warranties are a lie. They told me they would call me back about the warranty on a product I purchased and it has been 3 weeks and they have never followed up. They put my family in danger by selling old and outdated products. I'm done purchasing products there and I recommend all who expect quality service and honesty to stay clear.
Best in Service.Best in Price.Best in Jacksonville.