What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
As a Hospital Administrator, I am constantly educating my staff about proper Customer Service. Let me tell you, the staff of the O'Reilly Auto Parts Store in Mandarin, have their Customer Services skills perfected. I have never had more people willing to help me at one time as I did this morning. My husband is deployed, I have three children and I am a working mom. You can say I'm a little stressed sometimes. On my way to daycare this morning, a tire weight decided to lodge itself into my tire. My tire deflated quite fast. I called a neighbor who came and put my spare on. I thanked him and he left. As I pulled back onto the main road (I swear, I have the worst luck), my spare tire came off the rim. Now, I had a flat tire and a flat spare. As I drove 10 mph, on a rim, down a busy road in rush hour morning traffic, I was almost in tears and was clueless as to what to do. I pulled into the first place I could, which just so happened to be O'Reilly Auto Parts. I walked in the door, desperate. Within a minute of being there, their customer service skills had calmed me down, reassured me that it would all be ok and even had me laughing. Unfortunately, my tire was not an easy fix. They did everything they absolutely could, but considering they don't have the necessary tools for that kind of job, it was completely understandable. I had to take it somewhere else, but O'Reilly Auto Parts allowed me to leave my car in their parking lot for a couple of hours. When I came back, they even took the flat spare off for me and put the patched tire back on. I am so very thankful that I pulled into their parking lot this morning. When people go out of their way, as they did, it can make a huge difference in the direction of someone's day. I try to tell my employees that all the time. Charlie, you were a life saver! I am so grateful for your kind words, generosity and willingness to help me this morning. The other two employees, I didn't get their names, were great as well. You three went above and beyond what I would have ever expected when I first walked through those doors this morning. All I can say is Thank You!!!! Thank You!!! Thank You!!!
I came here because of the good reviews and left feeling taken advantage of. They may very well be a nice place and friendly staff but clearly think all women are doe doe heads.Ladies-- Do not go on Tuesday "ladies day.”After returning to my vehicle I noticed that the service engine light was on.. Which nobody mention the reason for, so I went back inside and was told, "Oh it’s because of the tune up you need". First wrong not true at all it is for a different issue that would have been seen if the engine test was done. Print out total for just the "tune up" that I must have is a total NOT including the labor cost $197.47. I went around to different auto stores priced the same model and make Spark plugs + fuel service treatment brand. (Used their print off to go by) 4 plugs $8.50. Had several other’s look at my boots, was told they did not need replacing like I was told at G&H Tires either way their price for the boots was an additional $42.49 without labor, check the stores --> $18.99. Decided to follow up on something that the print out claims is an 80-dollar part that cost over $255 in labor to fix. After going around the part is 19-30 at most depending on brand. Now, the oil change itself. On day two while we were having other work done on our car, we noticed a series of basic task that is normally conducted during and oil change had not been completed. The coolant was empty, windshield wiper fluid looks like they attempted to put a little in there and then just ran out. In addition, loose screws. The spark plugs they checked (at least they said they checked it) were not all the way bolted down and a couple caps were not tighten. Lastly, our tires had not been rotated. This they did inform me of, that they had not rotate the tires because of “UN even threading" and that I needed 4 new tires. I believed him about the possible uneven threading but I already knew we did not need new tires because they were purchased not too long ago. Had a mechanic today check out the tires, there was only one tire that had un-even threading not all four.
After my transmission went out and I received a few quotes for getting it repaired, I spoke with a friend who recommended I speak with Alvie. She said she hadn't used his services however she had heard great things. I researched Alvie's Transmission Service, online, and found that they have an A+ rating with the BBB and great customer reviews. In fact, I didn't see one negative review. So, I called Alvie who was the first person to tell me that I had another option, beyond a rebuilt or used transmission, I could get a refurbished transmission. The refurbished transmission comes with a 3 year 100K mile warranty whereas all of the other options seem to only come with a 12 month warranty. I spoke with another shop that was willing to put a refurbished transmission in my car however they were only willing to warranty the labor for 12 months although the transmission would have a 3 year 100k mile warranty. I spoke with Alvie again and he assured me that his warranty covers both the labor (R&R) and the transmission. Needless to say, I went with Avlie and haven't been disappointed. I gave the go ahead to order the transmission on a Tuesday, he had it in his shop the next day and I was able to pick up my car that Friday. Great turnaround!!! Also, he's great at communicating via text and has also texted me since I picked up my car, just to make sure everything is going okay. I'm very skeptical when it comes to car repair shops because it seems like many mechanics try to bleed you dry instead of doing what's best for you at a reasonable price. I hate to feel like someones trying to get one over on me and Alvie has done a great job of making me feel good about my decision and never making me feel like he was only out for himself. I will definitely be recommending his services to friends and family, when needed.
this is truly the most honest business practice i have ever run across. I had just bought a used truck and took it in to have a bit of a shimmy looked at. being a woman, i fully expected them to treat me like other businesses has in the past, as if i didn't know anything, and then try to sell me stuff i didn't need. not only did they not do that, they also pointed out that i did not need things done that i fully thought i did. the lead mechanic, dave, has got to be the most honest mechanic i have ever run across, and the owners are kind, compassionate, and care more about the customer than making a profit. and when i went there, they did not know that i used to be a truck driver, owner/operator, and know a little more than the average female. but they did not treat me a like a typical shop and try to pull the wool over my eyes to sell me stuff i didn't need. they are an increditble business in these times of so many businesses trying to rook someone just to make a buck. and of course, i would trust that mechanic dave with any equipment that i have. he really is the most awesome mechanic i have ever run across, whether semi truck or pickup truck, but to give you an idea of his expertise, the truck i just bought last week was a GMC sierra 3500 dually longbed with a duramax diesel engine and allison transmission. awesome truck, but even more awesome people to deal with when you buy a used truck!!!!!
My husband called Pep Boys for me yesterday after I got to work and found my tire had split open. He told me I had an appt at 2:00 and gave me the price of the new tire. I got there about 1:45....my appointment was not in the computer and price we were quoted was for the wrong size tire and person who made this error was on lunch and could not vouch for anything I was saying. This was little upsetting because we have done a lot of business with them on all three of our cars over the last two years. Well, of course the size tire I actually needed was MUCH more and they told me I needed an alignment! Needless to say I was ticked off, not prepared to pay this much and trying to hurry and get back to work because I was on my lunch break!!!I was ready to leave HOWEVER, the customer service manager, Ms Jackie, would not let me leave without trying to correct the problem or at least make sure I was a little calmer before I left.After speaking with her for several minutes she took total responsibility for her employee's mistake and was able to get the price down to something I could afford but I was most impressed with how nice and calm she was throughout the entire process!She even called me back today to make sure everything was ok!We will definitely continue to do business with them and refer our friends! :-)
I want to tell you how wonderful my overall experience with the Pep Boys on Baymeadows Rd was....I initially visited there location a few months ago with a flat tire. The store manager Ken was very polite and honest while helping me find a replacement for my tire. This past Monday I had to visit there store to have them assist me in resolving a small issue I created while trying to be a mechanic. They did a good job with resolving this issue. While inspecting my car it was noted that it was low on coolant and needed a new radiator cap. Once these 2 changes where made it caused my car to begin to over heat. The next day I took the car back to the store and Allyson and the team discovered that the added pressure from the new radiator cap burst one of my radiator hoses and caused me to loose most of my coolant. The initial diagnoses was it was going to be a $375+ total repair. Unfortunately my current financial situation would not allow me to afford the total repairs...so after working with Allyson and her team they where able to bless my family with doing the needed repairs at no charge. The car is running great. THANKS SO MUCH TO THE TEAM FOR ALL OF THERE HONESTY AND INTEGRITY.
It is hard to find a honest, trustworthy, and professional car repair business. American Transmission has changed our mind and will be our go to for all of our future car needs! My wife had taken her vehicle to a well known big tire/auto repair store and was advised that she had a head gasket leak causing a coolant leak and would cost over $1800.00 to fix. In calling around for comparison pricing, my wife called American Transmission on Atlantic Blvd and spoke with Richard. Richard advised her that it may not be a gasket leak but something else and would be willing to look at it for free to determine where the leak was coming from. After a thorough inspection of the engine area his mechanic had determined it was not a head gasket leak! It was the oil pan gasket and bleeder line o'ring, out the door for a little over $400, much better than the $1800 that wouldn't have solved our issue! All we can say, THANK YOU Richard!! American Transmission on Atlantic Blvd is our new home for all of our vehicle needs!Thanks again for the great service! Steve & Tammy Curtis
I've taken my car here before and never had a problem. Anything that needed fixed, was fixed and the job was done to my satisfaction.To my understanding, this is a local family owned repair shop. In response to the previous review... if you personally had a bad experience but, keep taking your cars to the same place where the bad experience occurred then that's your problem. Also, being in the business of repairs I understand that repairs take time, especially when there are other repairs ahead of you. Also when it comes to the mechanics of anything there can be other parts that need repaired on top of what it originally came in for. It's man made, take care of it or it'll break. As far as pricing.... I, myself, don't enjoy the high prices of big business repair shops so I am willing to wait a bit longer to have my vehicle fixed right, for a price more suitable to my liking. I've had nothing but good experiences at G.T. Auto and when I have problems with my car this is where I take it.
Tim is freaking AMAZING! I really appreciated his hard work and dedication!I have a 2002 Mustang Convertible, my original top was tan and filled with nothing but holes. I couldn't stand it but could not afford getting a top put on at the time. I remember water would run in my car fill the bottom floor and I had to deal with that for a while. Recently, I had a surprise of my life... Everyone knows that my baby is my pride and joy.... For a birthday present, I came home to a brand new black top on my Mustang... Smooth, elegant looking.. I promise you I examined it, every inch of it and it looked so simple to put on.... But I was wrong! This man did a amazing job on my top... Not only did he do my top but he also went out of his way to check everything else! He put my window back on track, explained to me what need to be done for my muffler and gave me references! I am more than thankful for your work sir! I truly appreciate you having this business and YOU being your only worker!
I very highly recommend Alvie’s Transmission Services for the great job on my PT Cruiser. I needed my clutch replaced & after being replaced it feels like it just rolled off the assembly line. Mr Alvie is a very kind & patient man. He is an honest man doing honest work to perfection. Alvie’s Transmission Services owner is a very capable man with a business that he is very proud of. He is one of the most honest mechanics I have ever had the pleasure of doing business with in many years, and his prices were VERY fair. This was a very rewarding experience having my car repaired by this business & I very highly recommend this mechanic to anyone who wants fair prices, honesty, the work done professionally and as perfect as can be.I thank God for leading me to this honest business. I’ve been ripped off more times than I can even remember, but this time I was dealt with by an honest man who completed the work to my total satisfaction & made my clutch like brand new again.Ms Anderson
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.