A totally positive experience. Great selection of quality tile backed by excellent service. Brooke is exceptional. They are the type of people you just want to drop in on occasionally simply to say “hi”.
I've never written a review for anyone before; I felt compelled to write one for Jimmy the Tile Guy. He just finished tiling my entire house. He makes tiling look like an artform. He's meticulous, honest, puctual, and his price was good! If I have any future projects, I will be using him again!
I recommend Jimmy the Tile Guy to anyone, he did a great job, he was friendly and professional. Beautiful work. Highly recommended A+ Tile guy.
Jimmy remodeled two showers and tiled our kitchen backsplash. He did a fantastic job for a very reasonable price! He is very skilled and easy to work with. HIGHLY RECOMMENDED!!!
We hired this business in late May 2017 to do a small, 750 square foot floor tile job. The contract price was approximately $2600, with one third to be paid up front before the job started and the balance to be paid upon completion of the job, which was expected to take 3 days. On the second day of the job, with about one quarter of the tile down, the owner of the business, Jimmy Withers, demanded via a cell phone call, another one third payment, supposedly to buy more tile mortar. My wife told him she would come to the jobsite to discuss his request, but before she got there, he packed up all his tools and walked off the job. He then refused to speak with us over the phone or respond to our emails requesting an explanation. I recommend that you avoid this guy like the plague.
We ordered Chicago brick tile from this store. They do have a very nice selection of tile to offer in their store. You must go to their warehouse for pick up, they do not offer delivery. The worst part of this purchase was that we were NOT told that we could not return any extra tile, and nowhere on our receipt did it indicate our purchase was a special order. When we attempted to return the four extra boxes of tile we were denied. I would think with a purchase of $2500 they would be more than happy to accommodate this request (as many other tile stores do). We were also sold 4 shelves, told they were in stock, but they were not, which caused some additional delays. With many tile stores in the area, we will certainly select one that finds more value in their customers as we retile the rest of our home.
Unprofessional, dishonest, and not very skilled. I am now out several hundred dollars in material and labor due to Robert Martin's incompetence and lack of skill. Not only were there hollow floor tiles, but since he did not know how to correctly lay a 1/3 offset pattern for 12x24 floor tile, the whole floor needs to be ripped out and redone. I have also experienced missing and wasted material that I paid for. He did not show up to work on the project for the past 2 days. No longer return my calls or texts. Very UNHAPPY! DO NOT HIRE!
Jimmy and his brother are awesome. They are honest people and do the best work. He went beyond my expectations. I can't wait for him to do my next project. I would recommend him to anyone.
I do not know anything about Tile. I admit that right up front. My contractor told me exactly what to get. I went to the showroom and got some help from a salesperson. She understood what I wanted and we found exactly what I needed. Somewhere between us deciding on the tile and the tile getting to my contractor, there was an error. I was specific about the tile I wanted. I wanted ceramic and not porcelain. I ended up with porcelain veneer and garbage. Then I discovered that I could not return it. The sales person recalls our conversation and attempts to mediate for me but to no avail. Do NOT shop there. The customer service is horrendous. I know there are lots of tile to look at but if they mess up the order, you are out with no recourse! Lousy company and lousy customer service. I am going to go somewhere else and buy tile for my home and never grace their door again. Go anywhere else. They are definitely over rated.
I would have to say that these guys know what they are doing. I found this company on the internet. I requested a free estimate by filling out the web form and within 2 hours they had contacted us. We set a time for them to come out and Rick was very helpful and explained everything in detail. Rick also let us know that he only provides the tile installation labor, but not the materials. To be honest I actually like that because I know exactly what I was going to get and the price as well. He did meet us at the tile store and help us with the selection and answered our questions at no charge. My wife and I are very happy with our decision to hire this company and the quality of the installation is exceptional. Thanks guy's, we love it.