We used Shapells while remodeling our house. They delivered in a reasonable time frame, nut the problems started with when we requested pick-up. They kept saying they had some on the way each time we called. No one ever showed. I finally called and told them to get the roll-off out of my drive way before I have to call someone else to pick it up. It was at our home in the drive for 8 days after they originally stated they would pick it up. A few weeks later we received our deposit check for the difference . As I stated earlier, we were in the middle of a remodel. The check was tossed in with a bunch of other paperwork to be sorted out later. We cashed the check a few weeks ago, only for it to bounce and receive a bounce check fee from our bank. After calling and speaking with Shapells twice last week and one this morning, they have stated "it's not our fault you took so long to cash the check. We changed accounts." They stated they would reissue the check the fee was my fault. Seriously. This last call was the worst, same conversation, only this time they asked for my name and I give it to them, at which point she told me that they would be reissuing the check without the bounced check fee and there is nothing I can do about it now and hung up on me. This is a shady business, stay clear. There are plenty of other roll-off companies in Jacksonville to go with.
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
11. AW Waste
Serving the Jacksonville Area.
From Business: Trash Container Rental, Dumpster Rental, Waste Management, Advanced Disposal Services, Port-O-Let, Porta Potty, Construction Dumpster, Roll Off Containers, and Ro…
Have been trying to get a correct schedule. The last two are not in accordance to the pick ups for recycle & yard trash days as well as household items. I got a confirmation # 2017-2147 as household items were not picked up before hurricane.. please advise... my phone # is (904) 724-7689 my address is 8716 Vermont Rd. Max, FL 32211....Thank youPatricia Stolbrand
DO NOT USE THESE CLOWNS FOR COMMERCIAL TRASH!!! They will miss pick up dates and then charge you when you demand they pick up on the missed dates. This happened 3 times! When you are so fed up with the poor service and call your rep to complain she won't call you back (three time I left voicemails with no returned calls) then when you decide to call management and insist that they have not full-filled there end of the agreement and cancel your service, they will tell you that you need to buy them out of the remainder of your agreement THAT THEY RENEW EVERY YEAR WITHOUT YOUR KNOWLEDGE!!! I am currently taking them to court to have this rectified. DO NOT MAKE THIS SAME MISTAKE!!
Reasonable rates, timely delivery however they felt the need to leave unused toilet paper rolls, bags full of used feminine products and used diapers on my site. Actually PLACED the items for maximum affect.
Exceptional service! Friendly, professional office and demo crew! I'm extremely satisfied with the work complete and the price! Thanks Shapells
Has anyone ever tried renting one of these when they need to use the restroom? A-W-E-S-O-M-E
Amazing customer service!!