This story happens last week, on July 16, 2018. My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine. So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch. Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this. But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us. Terran, God Bless you and your Family.Sincerely,Ann and RandyIndianapolis, Indiana
Friday evening April 27th, 7:52 pm- walked up to the door and it was locked. I knew they closed at 8, I knocked on the door and this female, (I think), answered the door and told me rather rudely "we close at 7:45". I pointed to the door and she looked at me like I was the stupid one. She begrudgingly asked the slightly older, slightly less ignorant kid behind the counter if it was ok to let me in. He replied that it was. I walked in and the smell of weed hit me instantly. I paid my bill, said thank you, and walking out, the "girl" said sarcastically, "your welcome!". I flipped my lid! We got into a shouting match and I realized I had interrupted a drug deal. Not only is this place the absolute WORST for customer service, I believe Metro PCS the company, knows this place is dangerous, so they are obviously putting their own customers in danger!I'll see what corporate says tomorrow.Stay away from this place!
The worse experience. I will not recommend this place. Poor custumer services. They are rude and disrespectful.
They are horrible. I wish JEA would take that community. Customer service is rude and if you lash back they will cut off your utility. They have to have a cash deposit to turn water on. I think IRS should investigate their practice.
We have been cricket customers for at least 2 years. My husband has since had to replace at least 5 phones so he decided to buy the cricket insurance for the last replacement 3 months ago. At no point in time did the sales representative mention that a deductible would have to be met before the phone is replaced. The deductible in addition to what he has paid in insurance thus far is equivalent to the cost of the phone. Today when he went in to this Cricket store, where he bought the last 3 phones, he was met with nothing more than poor customer service. Of course the person who originally sold him the phone is no longer employed there. Yet, the representative he did deal with insist that the insurance deductible fee was definitely mentioned 3 months ago by the ex-employee (even though she was not present) and that she even mentioned it when we were there this month to replace my phone. Not only did they blatantly lie to his face, but did not have the slightest inclination to help, and even asked him to leave the store.
When my family and I moved I was told we would get our deposit back because our bill was paid on time every month. A month later (today) my husband calls them to see what the delay is with the deposit. he was told we owe the company. Customer service says our last bill was $180. When we were living there our bill was never over $80-$90 dollars now according to them its jumped and entire hundred dollars. This company is very disappointing. The customer service is very rude. God bless them though.
Tried to return a defective phone within 30 days of purchase. The manager (John) refused to help me. Tough luck was his approach. Off to Cricket we go!
Today they set an appointment with me for 9am...but they don't open until 10. Typical for this location. Every time I stop in here (wish I didn't have to, but they sold me my phone), the employees are unprofessional and have no solutions for their customers problems. I have seen more than a few people leaving in a rage, cussing at the employees. Stay away from this branch!!!
I dislike the customer service at your Argyle store Jacksonville Florida 1000% that young lady is very incompetent she would not give her name she's unable to make a simple payment she's inexperienced very incompetent everytime I go to the store is always an issue with both of the females that work there.I've never had a problem on your office on 103rd ever or on Wilson location ever but this office need to be retrained all the way to the manager that run office Mgt my name is Terry Wright please do not hesitate From the manager to the two female employees extremely incompetent at this location.( I would give this story overall F)8540 Argyle Forest Blvd STE 4, Jacksonville, FL 32244
They are not very professional they had the water off at seven last night called and called no answer phone was busy don't have any other number to call for emergency the water still off it is now four clock went by the office at twelve they had the lights off and no one there had a police officer there had two letters in the door water would be in at twelve the other letter said two which one is it they suck when your late they don't mind shutting off your water also who gives out hand written statements for the bill one month your bill eighty dollars for no reason then the next month it fifty ask them to reread the meter it seem to be a bother to them can't get no answer why your bill went up not professional at all talk to some people in the neighbor hood they said the same thing maybe we need the I team channel four to investigate the company or call better business burera