In July of 2015 we engaged Almond Engineering to do a study for us regarding the feasibility of consolidating our water meters. (We had a deadline to give our answer to JEA by April, 2017 regarding this matter). We initially paid them $5,512 on 11/20/15 as a down payment for their services, with the expectation of the project being completed within a maximum of six months. After having to follow-up with them a number of times and paying them an additional $5,025 on 12/13/16, Eric Almond finally met with me and key members of our Finance Committee regarding the results of their study on 1/12/17. At that time he agreed to give us further information within two weeks as to what the costs of combining our meters into one 8" meter would be, as well as a recommended contractor to perform those services. After not hearing back from him for five weeks, our Finance Committee chairperson, (Sharon Van Hoek) e-mailed him, requesting a response as we were rapidly approaching our EXTENDED deadline given to us by JEA and were running out of time to get bids for the project. She received no response!! On 2/28/17 I called his office, was told he wasn't available , and thus left a message on his answering machine, expressing my disappointment with his lack of responding to us, and that it demonstrated poor customer service. I further asked that he please respond to Ms. Van Hoek's e-mail so we could proceed further with the project. To this date, he hasn't done so. Our deadline is now upon us and it will cost our association over $18,000 to have to install backflow meters, which could have probably been prevented if we had received the information Mr. Almond committed to give us. I feel that the $10,537 we paid Almond Engineering was a waste of our limited financial resources and thus would not recommend them as a company to do business with. I guess our project just wasn't "big enough" for them!Jerry WhitePresidentRegency Wood Condominium AssociationJacksonville, Fl.