What to Know About: Roofing »
Find out the questions to ask a roofing contractor and what's involved in repairing and replacing your home's roof.
4522 Saint Augustine RdJacksonville, FL 32207
I had contacted several roofing companies when I sustained damage to my roof related to a storm and the two other companies immediately said I neede…
6821 Southpoint Dr N Ste 114Jacksonville, FL 32216
Big Fish Roofing is a company I researched extensively online and found to be worth taking a look at to do business with. The owner of Big Fish Roof…
Find out the questions to ask a roofing contractor and what's involved in repairing and replacing your home's roof.
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Roofers, roofing contractors, and roofing companies are similar in that they all focused on the care of your roof, but they differ…
When I bought my home the roof was just put on. There was an issue with on one section from the start. I had to wait a while but they finally came through. Eric did an excellent job in explaining every step of the way in fixing the problem and explaining the problem. (very professional) Thank you for making things right
Quality Discount Roofing helped to repair my residential roof, they are very skillful and professional. Now I know that my home is safe. Thank you!
Don't believe the hype! This is the worst company ever. I signed a contract with the company stating that they would fix the roof for what the insurance company said it should be fixed for as long as I did not decide to later go with another roofer. Then because the insurance company came back and said that the roof could be repaired instead of replaced, R&W led me on for almost a year promising to get to me but never doing so even when they replaced roofs for multiple neighbors surrounding me. TOTALLY UNPROFESSIONAL. After lots of complaints and 9 months, I finally got them to release me from the contract so that I could find another roofer. If it was possible to give ZERO stars, I would!
This company forged my signature on a check the insurance company paid to repair the roof of my home, they cashed the check and did not do the work.
My rep Kirk seemed nice and we got through all the documents, down payment & scheduling with no issues. They called the week prior for 7/3/2017 to complete the roof and it would take 1 day. The workers arrived promptly and began. I was off for the holiday so I stayed home & completed food prep etc for a party the next day. The roof noise stopped around 2 but they were still outside. We left closer to 3 & no one was there. They had cleaned up & there was a large trailer parked in the driveway. We have plenty of parking so I didn't think much of it or that no one knocked before they left. The next day we realized the trailer was parked so close there was no way for me to open the garage door. The door has a padlock & is not a rolling door so you would need room to open the door. My driveway can accommodate several cars so there was no need to park this close. When I texted my rep to have them at least come pull the trailer out he said that it wasn't even their trailer it was a subcontractors they use. I hired Benton, what they do from there is still their responsibility. He said he was out of town & couldn't do anything & the man from the other company never answered. 2 hours late for the party, & minus the $400 worth of supplies we had purchased months prior, we left. People where disappointed to say the least. When I said this to my rep he said you knew there would be a trailer. I said yes, I just didn't know it would be parked against my garage. He never replied after that. I then contacted the company via their web site to complain & see what could be done. No one ever got back to me. A week later & no one has even contacted me to resolve this & collect the final payment - which is also impeding my reduced home owners insurance rate. I can't express how disappointed I am. To try and resolve the problem they offered me $400 - & to give them the huge pool floats etc & a receipt. So instead of trying to make up for my 4th they ruined they just want pool floats.
Brandi is great in customer service. Jay is very professional and knows his business. The crew was fabulous. I can only say positive things about this company.
Took a month after estimate and deposit was placed. WATCH OUT FOR AFTER CHARGES on the bill for "kickout flashings" 3@$50 each not installed and the number of 1/2 sheets of plywood 6@$45 ea. Then they won't supply a wind mitigation certificate until the bill is paid. I have doubts about the worker's green card status. ICE should look into this. I wouldn't use them again.
Rogero & Williams Roofing Contractors re-roofed my home in December 2014. We selected them because they offered a 5 yr warranty on their work. The completed work left large gaps between the facia board and shingle surfaces which are large enough for squirrels and rodents to enter. We recently had a squirrel get into our attic because of the gaps they left in multiple areas. I have tried to contact them about this issue and even filed complaint with DBPR but have had no response (so much for their warranty). In addition they left nails all over the place in my yard. I'm still finding them. Also, I negotiated into the contract for them to install new gutters. After finishing the re-roof, they told me that they miscalculated the cost of gutters and were going to need more money to install the gutters. I ended up with a compromise of getting gutters in about 1/2 as much area as originally discussed. The contract wasn't clear.Long story short, this company was pleasant until I signed the work order. After that, it went down hill pretty fast and we ended up with a poor customer experience. Tell your friends not to use this company.
I couldn't recommend these guys more! They did a great job from start to finish! They were professional, polite, and did an amazing job with the clean up afterwards. My roof looks great and has stood up to some horrible storms since it was replaced. Definitely the best roofing company in town!
Absolutely the worst experience we have had with a contractor. From never being unable to get anyone to respond to phone calls to coming by to start the job. Then when they are finished forget trying to get them back out to walk the job. If you want an invoice well forget that as well. They told us any wood they replaced they would take pictures and give us an invoice. Never received either one thou we tried at least 12 times. If you are looking for a roofer go somewhere else!!!!!
The type of roofer you will need will depend on whether you require a brand new roof or small repairs. You need to find a contractor with a history of excellent service in a particular roofing project.
Installation - A roofer can put a brand new roof on your home or commercial building. When this is done as part of original construction, the main contractor will probably perform the task, or may hire a specialist. This is a big project so you may want to find a company who can offer a crew to install your roof over a shorter time period.
Since this is a more involved process, it is also more expensive. Home Advisor says you should expect to pay between $4,000 to $9,000 for a roof installation. This, of course, depends on what type of material the roofer uses, the size of your roof, the code requirements of your area and even the angle - or pitch - of your roof.
Replacement - If you want to replace your current roof, you can hire a company or individual to strip your roof and install new shingles or panels. Some roofing options, such as metal tiles, can be placed on top of existing shingles and are easy enough to install that a single contractor can perform the task efficiently.
If the contractor can install the new roof without removing the old one, it is going to cost you less than a complete replacement. Installing lighter materials will also save you money because it requires fewer people and can be completed faster.
Repair - When you have a leak, it may be time to contact a local roofer. Some problems are obvious and you'll want to call a contractor quickly before damage spreads. A roofer will replace holes in your roof after severe weather or fix your gutters when they stop draining properly.
The average roof repair project will cost you a few hundred dollars. Each tasks is different and you should get a price breakdown for each roof repair project. Make sure you are charged a fair price for materials and time.
Maintenance - There are a variety of tasks that can help maintain the quality of your roofing materials. You may want to invest in sealant or coatings that prevent moisture accumulation or reflect sunlight.
A popular project these days is installing solar panels or other environmentally conscious solutions to save money and make your property greener. When pricing these options, make sure to compare how much the project costs to how much the contractor projects you should save on utilities and heating expesnes.
Inspection - If you are selling your home or business, you'll probably want to contact a roofer to inspect your property for any issues that may affect the value. Whatever your reason for inspections, a roofing expert can tell you possible causes for concerns or provide ideas for future maintenance.
Depending on your area, you may be able to find a roofing contractor who will give you a free evaluation, but you should expect to pay a couple hundred dollars for a full inspection.
Certain events demand you reach out to a roofing expert - such as when a tree crashes through your home. If, however, you're unsure a visit from a contractor is warranted, here are a few signs it's time to give your roof some attention:
The easiest way to tell if your roof needs repair or replacement is to look at it. You should be able to spot broken or missing shingles. Look for subtler signs, such as roof tiles curling or damage around corners and chimneys. Inconsistent coloring could indicate moss or water damage.
If you really want to give your roof a thorough inspection, Good Housekeeping advises property owners to check gutters for broken down granules or interiors for structural sagging.
Not Doing its Job
Your roof is supposed to protect you from environmental elements. If you find water in your home after a rainstorm or feel a draft on cold days, it may mean there are gaps in your roof panels or other problems. A good place to check is your basement or the uppermost level of your property. Try turning out the lights during the day and checking for signs of sunlight breaking through your roof.
You can also check your energy bill. When you feel like you pay too much for heat or cooling, roof repairs could help you cut costs.
After a Major Weather Event
You should always inspect your roof for signs of damage after a major weather event. Wind can blow shingles off your property and hail is a common cause of dents or breakage. If your home suffers from a fire, you need to check for internal structural damage.
All roof materials - even metal shingles and panels - have an expiration date. If you've had your roof for over 20 years, you should consider having a professional give it a full inspection. Problems aren't always obvious, but you can check your original contractor statements for when it's time to reevaluate the work.
After doing your research, you should talk to a roofer in person and ask specific questions before hiring him or her for your project:
What Are Your Qualifications?
The first thing you need to check for is a local address. Its easier to trust a roofer with a history in the community that proudly displays contact information. Not all states require a roofing license, but you should at least check to see if a company or contractor belongs to a national roofing organization or the local chamber of commerce. Ask about any award or certifications the company has earned in previous years.
Can I Have a Cost Report?
No matter how dependable a roofer may seem, never depend on a verbal agreement. You want to get every promise down in writing. An extensive job cost report shows you exactly what work a roofer will perform and how much each service will cost you.
Go line by line and ask about every expense. You should also check to make sure the job completely covers the necessary task, so ask about additional services the contractor could perform for water protection or extended warranty.
What Are Your Plans for Emergencies?
Roofing can be dangerous. You need to make sure that the company or contractor carries liability insurance so you are not held responsible for accidents. Ask to see the proper paperwork and inquire about safety precautions. You should also check if the roofer has contingencies for smaller emergencies, such as rain delays.
How Will You Protect My Property?
Roofing projects can lead to debris and even structural damage. You should invite a roofer to inspect your property before beginning a project so you can point out landscaping or other external features they should look out for. If the contractor doesn't seem to care about aesthetical concerns, you shouldn't expect the finished product to help your curb appeal.
What's Your Warranty?
You need to inquire about how long the work should last. A major factor in longevity will be the materials used. You should research online about how long metal or concrete shingles should perform and make sure the business's guaranteed warranty is in line with industry standards.
Can I Get a Reference?
Not only should you ask to get in contact with past clients, Time Magazine advises homeowners to visit projects currently underway to see how the contractor or company actually performs during a job. You can also go online and check out other customer reviews.
Roofing materials are made out of concrete, metal, plastic and a variety of other substances. Before you settle on material and a design, you should consider these factors:
If you live in an area prone to wildfires, you may want to avoid flammable roofing materials. You have to be aware of your risks for damage and prevent common causes of trouble in your initial buying. This doesn't disqualify all materials. For example, if you worry about moisture but want asphalt shingles, you can purchase algae-resistant versions. If you are designing a home, a pitched roof is better at preventing moisture acclimation than a flat one.
The longer you plan to live in your current home or occupy a commercial space, the more you should invest in a durable roof. The roof of your structure will be a major selling point should you decide to move.
Some roofing materials, such as metal and plastic, have a variety of available looks and designs, while clay tile is very popular for an authentic appearance. You must consider how the roof should look alongside the rest of your architecture and talk to your contractor about the aesthetic values of high-quality materials. You should also consider skylights, chimneys or other obstacles to consistent patterns when planning a design.
Once you consider your regional area, necessary durability and aesthetic appeal, you should take your needs to a roofer who can give you the most cost-efficient option that will satisfy your concerns. You should always create a budget for your roof installation or repair.
If you wish to keep visits from a professional roofer to a minimum, there are some steps you can take to maintain your roof on your own:
Perform Simple Maintenance
Water in your roof is a major cause of mold and leaks. Regularly cleaning your gutters to prevent debris build-up is a best practice. You should also check your flashing and shingle alignment for holes or cracks in the surface. When a roofer installs new materials, ask about specific maintenance you should perform.
Be Aware of Your Risks
If you have a tree near your home, you have to look out for wet leaves accumulating on your roof and the potential danger of falling branches. Homes in colder climates may suffer from freezing, so you want to make sure your roof is properly insulated and prevent heavy snows from weighing down your structure. Before any major weather event, you should inspect your home for possible weaknesses and contact a roofer to prevent trouble.
The primary solution for any possible roof damage is prevention. You can't take your property for granted. You should inspect your roof at regular intervals. Have a professional roofing contractor evaluate your structure after major incidents and well before your warranty expires.